PetSmart - Great company to work for! | Glassdoor
There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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Helpful (1)

"Great company to work for!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Human Resources Generalist in Phoenix, AZ
Current Employee - Human Resources Generalist in Phoenix, AZ
Recommends
Positive Outlook
Approves of CEO

I have been working at PetSmart full-time (Less than a year)

Pros

Great culture, a lot of support from management, clear mission/vision, steady long-term growth initiatives

Cons

The pay is decent, but could be more competitive for such a successful company.

Other Employee Reviews for PetSmart

  1. Helpful (1)

    "Associates, customers, and students were great but there is way too much pressure on pet trainers to sell classes."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Trainer in Brentwood, TN
    Former Employee - Pet Trainer in Brentwood, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time (Less than a year)

    Pros

    The associates are great and I made some amazing friends. I really enjoyed teaching owners and their dogs and seeing them progress. I loved helping customers find what they were looking for, pick out things for their new puppy and hearing their stories.

    Cons

    There is a lot of pressure put on the Pet Trainers to sell classes. My store manager gave all my upcoming classes to other trainers because he felt I hadn't sold enough classes, even though another trainer was selling the same amount as me. In order to get my classes back I was expected to sell classes for the other trainers.

    Advice to Management

    Instead of taking a trainer's classes away because they aren't selling enough, give them a probationary period of two weeks or so where they can prove to you that they can step up their game and help them with sales by giving them tips on how to sell. You make trainers preach positive reinforcement but when it comes to your own employees it is no where to be found.

    Actually listen to your employees. If someone comes to you with a problem or concern, don't fight them or pretend like they don't matter. Give them a positive and safe place where they can feel comfortable voicing their opinions and concerns without being judged.


  2. "Not the worst place I've worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grooming Salon Associate in Bridgewater, NJ
    Current Employee - Grooming Salon Associate in Bridgewater, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than 3 years)

    Pros

    Getting to interact with animals, having repeat customers that you really get to know.

    Cons

    Micro-management, employees are never praised, only ever chastised. This creates a very stressful work environment and everyone is constantly worried about getting written up for one thing or another.

    Advice to Management

    Focus more on employee morale and stop micro-managing.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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