PetSmart - Store Manager | Glassdoor
There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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Helpful (1)

"Store Manager"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Store Manager in Phoenix, AZ
Current Employee - Store Manager in Phoenix, AZ
Recommends
Positive Outlook
Approves of CEO

I have been working at PetSmart full-time (More than 3 years)

Pros

Fantastic retail. Customers want to be there. Associates want to work there. Company is dedicated to the lifetime care of pets.

Cons

Usual retail nonsense. Conference calls, manage by spreadsheet.

Advice to Management

Get a clearer understanding for the work load in the stores

Other Employee Reviews for PetSmart

  1. "Working with animals is the best job to have."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Cedar Rapids, IA
    Current Employee - Pet Care Specialist in Cedar Rapids, IA
    Recommends
    Positive Outlook

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Everyone is very nice and helpful. All employees are extremely knowledgeable in all aspects of pet care. Working and taking care of animals is very fun, and you learn new things about them everyday.

    Cons

    Making sure a pet goes to a good home that will satisfy both the animal and the customer can be difficult.


  2. "Good intentions, limited execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salon Manager in Pittsburgh, PA
    Current Employee - Salon Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Competitive benefits, great industry with lots of heart, strong foundation for fair wage earning, incentives for success

    Cons

    Difficult to grow individually, weak management structure that yields low results shy of conflict resolution, lack of support and encouragement/tendency to focus on obstacles

    Advice to Management

    Improvement is needed throughout this industry. The constant barrage of restrictions and additional safety measures always seem well-intended, but rarely are presented in a timely or kind way. There is a need for a field position in the salon, whether it is one person for the whole company, or one per region. I would love to see a position created for this company that allowed someone to play the 'fixer' by visiting salons and improving their operations and safety awareness.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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