PetSmart - Store Manager | Glassdoor
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There are newer employer reviews for PetSmart

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"Store Manager"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

Solid,growing company. Truly cares about pets.

Cons

Top down management style of senior field leadership, especially HR

Other Employee Reviews for PetSmart

  1. Helpful (2)

    "PetSmart cares way more about profit than they do pets or their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Trainer
    Former Employee - Pet Trainer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    The customers: 95% or better are friendly, and share in common with the associates a love of animals. I have met some great people through PetSmart.
    The associates: creative, knowledgeable, quirky & diverse group of people, each bringing different strengths and assets to the table.
    PetSmart encourages furthering your knowledge and education about all departments. I have learned a ton of information on pet care, nutrition, etc.

    Cons

    Some of the lowest hourly wages in retail - Corporate seems to take advantage of employees' love of animals and deep desire to help and benefit all pets. Raises unofficially cannot be more than 25 cents at a time.

    They keep part-time associates under 33 hours so that no one associate really gets enough hours to make it worth their while, but discourage taking on second jobs. I made way less than $20,000 last year - gross - and that *includes* the commission I got from training classes. Some locations give fewer than 15 hours to non-management associates.

    Extreme opposite of "green:" stacks and stacks of thousands of stickers for price changes mailed to each PetSmart location - or printed at each store. Huge price changes occur monthly and more in between. Often times, the stickers sent are duplicates. This is just one example of the wastefulness.

    The processes implemented from corporate seem to have no basis in day to day operating knowledge - more like esoteric, dreamed up schemes from the glass offices at HQ.

    Advice to Management

    Show that you value your employees - pay them what they're worth.
    Find a way to change your sale prices without the wastefulness.
    Take a good hard look at your values and the products you carry. As one of the largest pet supply companies in the nation, your vote carries a lot of weight. Lead the industry in making changes for the better! (This means products made in the USA and healthy foods!)


  2. "terrible training and no support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    dogs and cats were the best reason to work there

    Cons

    managment was non-supportive and bi-polar

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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