PetSmart - Good intentions, limited execution | Glassdoor
There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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"Good intentions, limited execution"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Salon Manager in Pittsburgh, PA
Current Employee - Salon Manager in Pittsburgh, PA
Recommends
Positive Outlook
Approves of CEO

I have been working at PetSmart full-time (More than 5 years)

Pros

Competitive benefits, great industry with lots of heart, strong foundation for fair wage earning, incentives for success

Cons

Difficult to grow individually, weak management structure that yields low results shy of conflict resolution, lack of support and encouragement/tendency to focus on obstacles

Advice to Management

Improvement is needed throughout this industry. The constant barrage of restrictions and additional safety measures always seem well-intended, but rarely are presented in a timely or kind way. There is a need for a field position in the salon, whether it is one person for the whole company, or one per region. I would love to see a position created for this company that allowed someone to play the 'fixer' by visiting salons and improving their operations and safety awareness.

Other Employee Reviews for PetSmart

  1. "insane - different guidance offered by different managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Nags Head, NC
    Current Employee - Pet Care Specialist in Nags Head, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    get to work with animals, that's about it.

    Cons

    managers always telling you how to do the same thing differently. no one on the same page.employees called in on their days off - reason: they hire kids who call OUT if they have an invitation to a birthday party! 8.00 per hour is no big deal to them.

    Advice to Management

    get your managers all on the same page and get them to be training/working managers. no one respects a manager who isn't willing to help out. you'd find out an awful lot if you actually stayed on the floor and saw the same people dissing others and never doing their job.


  2. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Solid,growing company. Truly cares about pets.

    Cons

    Top down management style of senior field leadership, especially HR

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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