PetSmart - Providing everything pet parents need to ensure their pets have the best lives possible. | Glassdoor
There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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"Providing everything pet parents need to ensure their pets have the best lives possible."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at PetSmart full-time (More than 3 years)

Pros

Great opportunity to work with wonderful people. Many opportunities for advancement.

Cons

No different than any other retail environment. Sometimes there is more to do than time to do it, but that comes with the territory.

Advice to Management

Continue to encourage your local teams.

Other Employee Reviews for PetSmart

  1. "PetSmart is one of the best and most supportive companies to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pets Products Manager
    Current Employee - Pets Products Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    The level of customer service is unmatched at PetSmart. We strive to be the very best in providing an overall great experience for our Pet Parents. PetSmart also cares deeply about it's employees and is all around a great company to work for.

    Cons

    Outdated technology in stores. Not the best pay rate based on the level of work that is put in by management. Definitely a very hands on/physical job for managers. Not enough hours given to complete tasks.

    Advice to Management

    Increase hours for each department to allow associates to complete tasks while management "manages."


  2. "Used to be a great place to work, not anymore."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Manager
    Former Employee - Support Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 10 years)

    Pros

    Regular customers you build relationships with, helping families pick out new pets.

    Cons

    Store manager picking and choosing what situations to deal with, favoritism, policy violations, talking bad about other members of management behind their backs, being fake as can be with customers and associates.

    Advice to Management

    It can't be like this in every store. I spent 12 years with the company. 7 as a manager. The company expects to retain employees with crappy hours and below market pay.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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