PetSmart - Ok place to work but times are changing and it is not as fun or rewarding as it used to be | Glassdoor
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There are newer employer reviews for PetSmart

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"Ok place to work but times are changing and it is not as fun or rewarding as it used to be"

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Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

Get to interact with people and their pets. Most customers want to be their and are usually friendly.

Cons

Way too much focus on scorecard and pet training. If you are not green on these to items you will feel a lot of pressure. Customer service metrics are not really fair to stores as they only count completely satisfied customers and you only get scored on about 30 of your transactions for a month.

Other Employee Reviews for PetSmart

  1. "Customer and Pet-Oriented Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time

    Pros

    - Get to know the customers on a one-on-one basis over time (repeat customers)
    - Variety of positions and opportunities available
    - Flexible work schedule

    Cons

    - Not enough initial training was given; expected to learn almost everything on the floor and right away
    - Too many mangers in the store at any given time compared to the number of other employees.


  2. "Overall good/positive energy in the stores but overall lack of incentive for low level employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Acworth, GA
    Current Employee - Pet Care Specialist in Acworth, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    PetSmart does strive to connect with their employees by providing an uplifting environment and by striving to make the work environment enjoyable for all employees. They provide weeks where the employees are celebrated and reward positive energy.

    Cons

    Though they do attempt to make their employees happy and content, they do not provide adequate incentive for their employees. While managers receive many bonuses based on store performance, low level employees struggle to achieve a fifteen cent raise once a year. Many employees also feel frustrated with the constant cutting of hours. I went from having at least thirty hours every week to twenty-one and this has caused me to try to find a second job.

    Advice to Management

    Remember that in order to survive you need low level employees to be happy and satisfied with their jobs. Many part-time employees are frustrated with the overall lack of incentive to perform.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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