PetSmart - Great company for building work ethic in younger associates | Glassdoor
There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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"Great company for building work ethic in younger associates"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Lead Cashier in Federal Way, WA
Current Employee - Lead Cashier in Federal Way, WA
Recommends
Neutral Outlook
Approves of CEO

I have been working at PetSmart full-time (More than 5 years)

Pros

Friendly, customer service focused, charitable, and fair.

Cons

sometimes pet parents don't pick up after their pets' "messes"

Other Employee Reviews for PetSmart

  1. "Fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Receiver in Livonia, MI
    Current Employee - Lead Receiver in Livonia, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Fun environment to work in, great managers, feedback is appreciated. Very good benefits.

    Cons

    Could pay a little better with increases in hourly rate, assistant managers should be paid better.


  2. Helpful (2)

    "Horrible experience. Bad even for Retail."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Manager in Austin, TX
    Former Employee - Support Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Some of the staff are very Animal Centric and would do anything for the pets that frequent the store. They have long been open to domestic partner insurance and benefit programs (especially for management).

    Cons

    The management and corporate edicts seemed geared towards preventing the associates from earning benefits. Their definition of Part-time is less than 36 hrs a week, so they are told to attempt to schedule each associate for 35.5 hrs, expect them to be flexible on the hours they are available, and won't post a schedule until every Friday. It was expected for the employees to call in on Fridays and Saturdays to get their schedules for Sunday through saturday (NOT a week in advance, meaning that at most you had two days knowledge of whether you worked on a Sunday and what hours.) They pay is very noncompetitive in the larger cities but decent in the small towns. Frequent abuses by management in multiple locations across the country including animal abuses, sexual harassment abuses, and hostile workplace environments. I've worked in Retail Management in several places and locations, and PetSmart seemed to foster a culture of treating the entry-level associates as worthless peons. Profit Profit Profit. Pretend you love Animals! It Sells Better!

    Advice to Management

    Pay attention to your employee feedback surveys and provide a safer more anonymous means for the associate to give their opinions. I've been there listening to employees complain about fear of reprisal since they have to use their Employee Logins to put in any comments. And take action swiftly, not over a year later, when a member, or members, of management (especially district management, Training stores, etc) has multiple complaints of the same nature.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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