PetSmart - Horrible experience. Bad even for Retail. | Glassdoor
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Helpful (2)

"Horrible experience. Bad even for Retail."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Support Manager in Austin, TX
Former Employee - Support Manager in Austin, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at PetSmart full-time (More than a year)

Pros

Some of the staff are very Animal Centric and would do anything for the pets that frequent the store. They have long been open to domestic partner insurance and benefit programs (especially for management).

Cons

The management and corporate edicts seemed geared towards preventing the associates from earning benefits. Their definition of Part-time is less than 36 hrs a week, so they are told to attempt to schedule each associate for 35.5 hrs, expect them to be flexible on the hours they are available, and won't post a schedule until every Friday. It was expected for the employees to call in on Fridays and Saturdays to get their schedules for Sunday through saturday (NOT a week in advance, meaning that at most you had two days knowledge of whether you worked on a Sunday and what hours.) They pay is very noncompetitive in the larger cities but decent in the small towns. Frequent abuses by management in multiple locations across the country including animal abuses, sexual harassment abuses, and hostile workplace environments. I've worked in Retail Management in several places and locations, and PetSmart seemed to foster a culture of treating the entry-level associates as worthless peons. Profit Profit Profit. Pretend you love Animals! It Sells Better!

Advice to Management

Pay attention to your employee feedback surveys and provide a safer more anonymous means for the associate to give their opinions. I've been there listening to employees complain about fear of reprisal since they have to use their Employee Logins to put in any comments. And take action swiftly, not over a year later, when a member, or members, of management (especially district management, Training stores, etc) has multiple complaints of the same nature.

Other Employee Reviews for PetSmart

  1. "Sadly unhappy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in San Diego, CA
    Former Employee - Operations Manager in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than 10 years)

    Pros

    Helping pet owners find solutions for their pet needs. Seeing the difference you can make. Co workers, benefits and helping to find Adoptable pets a home.

    Cons

    Non caring unappreciative upper management that micro manages EVERYTHING. So much paper work and reports to send in to District manager every day that you can't do your job of helping customers and taking care of animals.

    Advice to Management

    CARE about those you manage. Stop looking for ANYTHING wrong instead of everything right. Look in the mirror, happy people start with you.


  2. "Worst place I've ever worked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Trainer, Cashier, Petcare, Bather in Chico, CA
    Current Employee - Dog Trainer, Cashier, Petcare, Bather in Chico, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than 5 years)

    Pros

    The only pros to working at Petsmart is the fact that you are helping people with their problems and possibly saving some animals lives in the process. You really have to care about the animals and their owners in order to be able to make it worth your while at this company.

    Cons

    Poor pay. Horrible corporation where your concerns and issues go I solved and pushed aside. There is no actual open door policy. Raises are $.10 a year if you're a dog trainer. Favoritism is terrible and management has been rediculous.

    Advice to Management

    Quit playing favorites! Treat everyone with respect. Listen and coach better.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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