PetSmart - Overall enjoyable work experience | Glassdoor

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There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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"Overall enjoyable work experience"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Cashier
Former Employee - Cashier
Recommends
Neutral Outlook
No opinion of CEO

I worked at PetSmart full-time (Less than a year)

Pros

You get yo be around animals and people that are like you.

Cons

There can be some pressure, especially during rush hours. If you can work at a fast pace, you should be fine

Other Employee Reviews for PetSmart

  1. "The Jury Is Still Out...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time

    Pros

    The company really seems to want to promote from within. From what I've seen so far, PetSmart works very hard to make every customer happy.

    Cons

    They really need to improve their "hands-on-training" for new associates. There seems to be a lack of consistency with policies and procedures.


  2. Helpful (3)

    "This company is in a downward spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Presentation Manager in Orange, CT
    Current Employee - Presentation Manager in Orange, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    Getting to know regular customers

    Cons

    Incompetent corporate, poor choices when renewing products (GO RAW campaign, it's a joke within the company because it sounds like porn), poor training (you have to teach yourself most things because the training videos do nothing).
    Lowered pay for new associates since 2013, meaning less and less employees who care about animals or even customers. The promotions in the company are a joke, with the DM hand picking their favorites to move up the chain, oftentimes moving people into positions they have no business being in (I.e Pet Care Manager-this is a position that requires very niche knowledge that the company DOES NOT provide), and then the DM refuses to fix the problem. Hiring in STORE MANAGERS has always been a big no-no for me, these people have ZERO knowledge of how the company works and it takes a VERY long time for them to get it, if they ever do, meaning most stores do NOT have a strong manager and the inmates run the asylum. Lazy DMs will bounce good employees around like chess pieces throughout the district with no thought to how far away from home they are being sent.
    It takes FAR too long to fire poor performers, and good employees/managers burn themselves out picking up the slack.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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