PetSmart - Was great. A lot has changed recently | Glassdoor
There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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Helpful (5)

"Was great. A lot has changed recently"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager
Former Employee - Store Manager
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at PetSmart full-time (More than 3 years)

Pros

share your love of animals

Cons

reduction of hours and increased expectations. In essence they are making it impossible to bonus for most

Advice to Management

If you want excellent customer service OSATs, give the stores the hours to make it happen. I realize reducing payroll is the fastest way to increase profit, but at what cost?

Other Employee Reviews for PetSmart

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accountant I in Phoenix, AZ
    Current Employee - Staff Accountant I in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Great company, fantastic culture. Accounting group is great to work with. Training opportunities are plentiful. Fantastic work life balance. Campus is great - onsite gym, childcare, dog park and more.

    Cons

    Lots of turnover in the last year. Going through a period of adjustment as a company.


  2. "Animals Amazing, People Not So Much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Specialist in Destin, FL
    Former Employee - Pet Care Specialist in Destin, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    I loved working with the animals and helping people choose the right pet. It gave a lot of great practice for customer service and interacting with people. Most of my co-workers were a joy to work with and a few I have still stayed friends with even after leaving. The company does have good values and I really love their charity work. I like that they never gave live food. The money was pretty good as well.

    Cons

    Management wasn't so great plus I lived kind of far and they didn't compensate enough for that in my Salary I felt. The work-life balance was alright for the most part but they occasionally overworked you as well.


There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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