PetSmart - Was great. A lot has changed recently | Glassdoor
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There are newer employer reviews for PetSmart

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Helpful (5)

"Was great. A lot has changed recently"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager
Former Employee - Store Manager
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at PetSmart full-time (More than 3 years)

Pros

share your love of animals

Cons

reduction of hours and increased expectations. In essence they are making it impossible to bonus for most

Advice to Management

If you want excellent customer service OSATs, give the stores the hours to make it happen. I realize reducing payroll is the fastest way to increase profit, but at what cost?

Other Employee Reviews for PetSmart

  1. Helpful (3)

    "The cons outweighed the pros."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Stylist in Silverdale, WA
    Former Employee - Pet Stylist in Silverdale, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Working with dogs and tending to their needs is a rewarding experience. You have the ability to appeal to a customer and they can request you, which creates a bond between you, the pet parent and the animal. The co-workers that you can click with make working here a great place to be.

    Cons

    Working in the salon is difficult and very hectic. The environment is compact and they try to fit several girls and dogs in it. There's not enough room and it just makes it crazy. Especially on the weekends! Everyone is angry. Management does not understand and will force you to do so many dogs even when you can't do it safely. Money is all that matters to them! People have been known to cheat the system and it's not fair. Don't work in the salon here. Not worth your well-being.

    Advice to Management

    Understand that your employees are not robots. Investigate into suspicious activities instead of blowing it off.


  2. Helpful (2)

    "All about the money, not the animals or employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Stylist in Rock Hill, SC
    Former Employee - Pet Stylist in Rock Hill, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 3 years)

    Pros

    They trained me for a skill I can use at other places. (grooming) It is possible to make good money grooming here. Good benefits.

    Cons

    If there weren't any clients coming in, you could get punished for not making sales goals. They don't realize that people move at different speeds and it may not be safe for you to move faster than you are comfortable.

    Advice to Management

    Understand that we want to do what is best for the pet and the pet parent.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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