Petco - Sales Associate (Main Cashier) | Glassdoor
There are newer employer reviews for Petco
There are newer employer reviews for Petco

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"Sales Associate (Main Cashier)"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate
Current Employee - Sales Associate
Neutral Outlook
Disapproves of CEO

I have been working at Petco part-time (More than a year)

Pros

Working and learning about different types of animals,
Learning what products perform the best,
Majority of fellow employees are fun to work with (I was lucky on that one),
The discount is nice if you own pets,
Flexible scheduling,

Cons

The overhauled Pals Program has blown up in Petco's face and corporate is not happy about it. Every $5 back for $100 spent, however if there are too many coupons redeemed, loss prevention gives the store hell. Which is ironic, considering my store has no security cameras, sensors, magnetic door strips, etc. to assist with theft. I regularly see people walk out with expensive products under their coats but given no real instruction on how to stop it, especially if I am the only employee at the front of the store, and busy.
The uniforms are potato sacks and are not comfortable and very hot, and the ferret poop stains do not come out. People often ask if I work there because while Petco's colors are blue and red, our uniforms are black and tan, I've been told I look like I work at an auto shop.
I have worked there for over two years and am rarely able to get off cash register.
The customers, especially in my city, are horrible rude people, but of course, they are "always right," which is hard when they openly talk about how they mistreat an animal.
People sometimes abandon animals in the store, such as birds, hamsters in boxes.
Animals do not always come first, numbers and payroll do. If there isn't enough payroll to pay someone to medicate the wellness room animals in the evening, they do not get medicated.
Numbers, numbers, numbers. As main cashier, I get yelled at for not having enough donations, not having enough pals cards, too many pals cards, too many coupons, too little coupons, etc.
I am always micromanaged for everything I do wrong and never praised.
60% of the hamsters received to the store have wet tail.

Advice to Management

Treat employees better and not like robots. Have sales associates rotated to prevent stagnancy. Stop pestering people for donations after they feed their rescued animal and rather donate a percentage of sales to shelters. Stop selling dog clothes. Rethink giant changes in the company before applying them. Stop micromanaging. Get better animal vendors and veterinarians.

Other Employee Reviews for Petco

  1. Helpful (1)

    "Not a bad job... if you like animals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Petco part-time (More than a year)

    Pros

    Fairly laid-back work environment
    Variety of different tasks keep the job from getting old for a while.
    Fair pay

    Cons

    Sloppy scheduling and constant changes/call-ins
    Dealing with a lot of animals... being an animal lover is a must
    Dealing with a customer base that is made up of mostly insane people


  2. Helpful (3)

    "management sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    great pay, and wonderful pto.

    Cons

    they hire store managers with no pet, or pet related experience.

    Advice to Management

    promote within, stop hiring people who don't know how to be managers.

There are newer employer reviews for Petco
There are newer employer reviews for Petco

See Most Recent

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