Employee Review

  1. 1.0
    Former Employee, more than 10 years

    Petco, My Experience

    Mar 10, 2020 - Animal Care Operations Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Top shelve executive team!!! They are true leaders, in the process of navigating the company in the right direction. They've worked hard to build trust and open transparency throughout the organization. Easy work environment. Many of the mid to upper level leaders manage through relationships and not performance. If you're a good talker and focused on friendships, you'll thrive in this environment. The support centers and clean and inviting. The ability to bring your pet to work is a big perk. Very diverse work environment with great people. Team member benefits are getting better (still very subpar to other retailers). Pay by performance culture is being driven throughout the company. Internal promotions are high under mid to upper leadership. Above mid to upper level leadership, external promotions are high.

    Cons

    Supportive technology is decades behind other retailers. But, it's getting better as the business invests more within its infrastructure. Huge integrity issues with mid to upper level management (not executive staff). I have personal experience with this. Mid to upper level leaders without leadership experience, successful track records and the experience needed to leader/inspire/motivate/influence others. Store culture values corporate visitors more than a consistent guest experience. This leaves most stores in subpar conditions for guest to experience. Huge investments are made to fix up subpar store locations prior to upper leadership and executive visits. Lack of structure and accountability under the executive and VP level. Lack of being able to monitor performance beyond the companies overall goals. This causes self reporting leading to integrity issues. There's too many chiefs and not enough team members to complete the workload. Additionally, mid level managers and directors are the "doers". Relentlessly and toxically working with their head down to complete the exponential workload. Constant changes in direction, challenges with decision from upper management and following a consistant decision path are challenges throughout the organization.

    Continue reading
    2 people found this review helpful
  1. 5.0
    Former Contractor

    Good

    Sep 18, 2021 - Software Developer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    All good. Friendly employee and team

    Cons

    Management is not very supportive of employees.

    Be the first to find this review helpful
  2. 4.0
    Current Employee

    Petco is better than PetSmart

    Oct 14, 2021 - Sales Associate in Greeley, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice peoples, the job fits my personality, love animals, the best co-workers

    Cons

    no cons. none at all.

    Be the first to find this review helpful

Discover more reviews about Petco.