Petco - Petco really cares about animals, beyond just selling products to customers. | Glassdoor
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There are newer employer reviews for Petco

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"Petco really cares about animals, beyond just selling products to customers."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends

Pros

Good benefit package, friendly co-workers, supportive regional team.

Cons

Lots of traveling, regional offices are located in DC where housekeeping and pest control severely lack.

Other Employee Reviews for Petco

  1. "If you want to be micromanaged to death, this is the job for you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Petco full-time (More than a year)

    Pros

    Working with animals. Interacting with customers and their pets on a daily basis. Helping local rescue groups with adoption fairs.

    Cons

    The rigid procedures involved in the animal departments are exhausting and set you up to fail. full-time employees are regularly scheduled for only 35 hours at most, never 40 and definitely no overtime allowed. Mandatory nights and weekends are also a downer.

    Advice to Management

    Ease up a little on the rigid procedures and allow employees to enjoy their jobs.


  2. "Doomed company won't last more than a decade."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Petco part-time

    Pros

    - Decent discount
    - Reasonably flexible scheduling for those with families, other jobs, or school
    - Carries more natural nutrition than Petsmart, like Natural Balance, Solid Gold, and Merrick

    Cons

    - Hostile work environment caused by incompetent managers
    - Some policies aren't very customer friendly, like not matching our website prices or having disjointed rewards program,so there's a lot of unhappy customers
    - Animals are kept in poor conditions, especially fish. Animals don't get quarantined to reduce stress after shipping, just shoved right on the floor where people tap on the glass and shout at them. They don't get much other human interaction and as a result are very unfriendly towards people. Animals only get taken to the vet one day out of the week.
    - Very poor training, don't have to be certified in a department before management shoves you into it. Had coworkers tell customers 3-4 goldfish would be fine for a 10g tank.
    - Hours drastically cut halfway into the fiscal year, so not only are you making less money, you're severely understaffed during the busiest most lucrative part of the year.
    - Store and district management don't discipline managers and let them get away with anything, but nitpick sales associates over everything.

    Advice to Management

    There's a million reasons why Petsmart makes double in revenue what Petco does in a year despite Petco having a twenty year jumpstart. Petsmart in general has lower prices for the same product, has a better focus on services including veterinary services, boarding, and day care. They have much stronger signage and a more cohesive store layout instead of products being scattered about the store. They have their own line of pet food which pulls in an additional hundreds of millions per year (Authority and Simply Nourish, plus small animal and bird food). Petco needs to stop focusing on one-time-purchase hardgoods and apparel and instead focus on small repeat purchases like food. Petsmart is publicly traded and while I doubt Petco is in the financial situation to sell stock, it should be a goal for the next 4-5 years. For now, stop opening new stores. Instead pilot programs in California with new registers, stronger signage, and more departmentalized store layout. If you don't change these things and make steps to have them put in place in all stores within 7-8 years, Petco will not exist in 2024.

There are newer employer reviews for Petco
There are newer employer reviews for Petco

See Most Recent

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