Petco - Doomed company won't last more than a decade. | Glassdoor
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There are newer employer reviews for Petco

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"Doomed company won't last more than a decade."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate
Former Employee - Sales Associate
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Petco part-time

Pros

- Decent discount
- Reasonably flexible scheduling for those with families, other jobs, or school
- Carries more natural nutrition than Petsmart, like Natural Balance, Solid Gold, and Merrick

Cons

- Hostile work environment caused by incompetent managers
- Some policies aren't very customer friendly, like not matching our website prices or having disjointed rewards program,so there's a lot of unhappy customers
- Animals are kept in poor conditions, especially fish. Animals don't get quarantined to reduce stress after shipping, just shoved right on the floor where people tap on the glass and shout at them. They don't get much other human interaction and as a result are very unfriendly towards people. Animals only get taken to the vet one day out of the week.
- Very poor training, don't have to be certified in a department before management shoves you into it. Had coworkers tell customers 3-4 goldfish would be fine for a 10g tank.
- Hours drastically cut halfway into the fiscal year, so not only are you making less money, you're severely understaffed during the busiest most lucrative part of the year.
- Store and district management don't discipline managers and let them get away with anything, but nitpick sales associates over everything.

Advice to Management

There's a million reasons why Petsmart makes double in revenue what Petco does in a year despite Petco having a twenty year jumpstart. Petsmart in general has lower prices for the same product, has a better focus on services including veterinary services, boarding, and day care. They have much stronger signage and a more cohesive store layout instead of products being scattered about the store. They have their own line of pet food which pulls in an additional hundreds of millions per year (Authority and Simply Nourish, plus small animal and bird food). Petco needs to stop focusing on one-time-purchase hardgoods and apparel and instead focus on small repeat purchases like food. Petsmart is publicly traded and while I doubt Petco is in the financial situation to sell stock, it should be a goal for the next 4-5 years. For now, stop opening new stores. Instead pilot programs in California with new registers, stronger signage, and more departmentalized store layout. If you don't change these things and make steps to have them put in place in all stores within 7-8 years, Petco will not exist in 2024.

Other Employee Reviews for Petco

  1. Helpful (1)

    "Good employer overall, just not enough employee hours to get everything done."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Petco full-time (More than a year)

    Pros

    Good work/life balance
    Good store hours (not too early or too late)
    Good District Manager
    Decent pay
    Good people work at Petco
    You get to help customers with their animals and find solutions for them. It's a great feeling!
    You get to see dogs every day!

    Cons

    Not enough associate hours to get the job done!!!

    Advice to Management

    Fight for more hours for the stores!


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grooming Assistant in Dallas, TX
    Current Employee - Grooming Assistant in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Petco part-time (Less than a year)

    Pros

    caring people, friendly environment, great for pet lovers

    Cons

    being in retail, holiday rush

    Advice to Management

    none

There are newer employer reviews for Petco
There are newer employer reviews for Petco

See Most Recent

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