Employee Review

  1. 4.0
    Current Employee, more than 3 years

    Great company, if your store manager doesn't suck

    Jul 19, 2021 - Guest Experience Leader (GEL) in Saint Peters, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I started at my first Petco as soon as I turned 18, and even though it's just a pet store, there is a ton of room for growth. and very easy to get on the management track, and fast. I started as a Guest Experience Specialist, which is basically a glorified cashier. In a few months I became a Guest Advisor, and in no time I was trained to become a Dog Trainer, then within 6 months I became head trainer. Next I moved stores as a Guest Advisor (a store with a higher turnover due to promotion) allowing me to have opportunities to climb the ladder without waiting for someone to leave, which management never does because they love it. Inside of 6 months I became the Merchandise Operation Manager, and within a few months the Companion Animal Leader and then on to Guest Experience Leader. I was on track to be ready to take on my own store in under a year, at only 21 years old. The biggest problem, TRAINING. My first store's manager was a sweet, but a bit too much sassy attitude, she would ride you hard, but she did it so you would learn. After changing stores, my new manager, however, didn't train me on the important details of my positions, leaving me to scramble to complete them when I realize it needed to be done, leaving my whole management career hanging in the balance when corporate came to town. Early on in my time our corporate lead was a very loved, capable, personable, and respectable man. When he left, it broke everyone's heart. His replacement definitely came in and rubbed everyone the wrong way, but if you showed him inside your walls, he would do the same. He was royally upset because I hadn't been doing several tasks, but I asked him to show me how, and explained how I kept getting sent up the ladder, but never received any specialized training for each role, and he dedicated several hours to helping me learn, he even continued to teach me each time he came to town. Moral of the story, they love their employees, they love their pets, they removed all dog foods that are subpar, they may get a bad rap for conditions of the animals they sell, but that is SOLELY DEPENDENT on the location. Corporate is VERY strict, and if your management cares, so will do they. It could have been perfect. 21 and store lead, $80+... But there are only so many stores, and the only one that would be needing a manager would be a two hour one way drive in another state, and without major relocation assistance, that wouldn't have worked,

    Cons

    When you climb the ladder fast, some subordinates won't respect your authority, and don't expect them to be forced to either. Pay for lower end employees is merely acceptable, but great pay for higher ups and management. Groomers and trainers receive commission.

    Continue reading
    1 person found this review helpful
  1. 5.0
    Current Employee, more than 3 years

    Great Place to Work

    Jun 28, 2021 - Legal in San Diego, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, great values, smart team.

    Cons

    Never a dull moment and always busy.

    Continue reading
    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 5 years

    Endless opportunity for ambitious individuals

    Sep 14, 2021 - General Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Continuous opportunity for advancement if you have strong drive. Highly supportive upper management. Willing to negotiate salary with strong performers or exceptional candidates. Lots of freedom as general manager in hiring and the hourly of those individuals. Positive atmosphere, helpful peers. Super progressive policies in every way. Barriers between levels of management are quite transparent.

    Cons

    Labor models of publicly traded companies can feel tight at times, but with some experience underneath you it is not too difficult to navigate without over exerting yourself. Company moves quickly through prerogative, which is a good thing but can feel a but like a hurricane if you don't stay on top of it

    Continue reading
    Be the first to find this review helpful

Discover more reviews about Petco.