Pets at Home - Gone downhill | Glassdoor
  1. Helpful (4)

    "Gone downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Colleague 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pets at Home full-time for more than 8 years

    Pros

    Helping customers with queries and them leaving satisfied and also getting 20% discount and not a lot else to put for this

    Cons

    Well where do i start its seriously gone downhill in the 8 years I was there it's no longer pets before profit only care about sales and hitting targets and are constantly worried about the future by cutting back and saving money where they can . Management don't give a monkeys about colleagues welfare and force them into corners and blackmailing them by reducing hours, or A&C's if they don't do what they are told. Everyone doesn't get paid enough to take abuse from customers and all levels of management then they wonder why colleague turnover is high or why sickness is high due to stress related sickness. Store managers are unprofessional who only care about clicks and laughing and joking with colleagues which usually results in bullying other colleagues through WhatsApp sometimes even with other store managers and also they only care about partying and getting pissed at the annual store managers conference. Everyone is forced to like store pages on social media which is fine if you want to but if you don't then you get no choice as you can't switch off even after work or on holiday.

    Show More

    Advice to Management

    Treat colleagues with respect and treat them well, then they will look after and treat customers with respect. Get rid of social media groups like WhatsApp pages in stores and get rid of social media groups if the customer wants to come into store to shop then they will.

    Pets at Home2018-05-14
  1. "Love it!!!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Pets at Home part-time for more than a year

    Pros

    Working with animals is such good therapy

    Cons

    Smelling like Animals takes a while to wash off

    Pets at Home2019-06-21
  2. "Working at Pets at Home was okay - plenty of chance to grow within the company, but not very fulfilling work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time for more than a year

    Pros

    It was fine working here - coworkers were very nice, and management was very fair, plenty of emphasis on team bonding

    Cons

    It can get a little boring sometimes - there are no enticements to get you to stay, or work harder, you are just viewed as a replaceable part of a large team

    Advice to Management

    Better communication with all levels of staff

    Pets at Home2014-10-23

Discover more reviews about Pets at Home.