Pets at Home - Becoming an increasingly bad place to work. | Glassdoor
  1. Helpful (5)

    "Becoming an increasingly bad place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Colleague in Brighton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pets at Home full-time for more than a year

    Pros

    We often have a laugh at work, sometimes get to work with animals, a lot of training, 20% staff discount. Tiny 20p pay rises for completing certain training.

    Cons

    Company wide ban on full time contracts, extremely low wages for the amount of knowledge required for the job, we're expected to have a wealth of knowledge about almost all domestic animals, trained in nutrition, basic veterinary stuff, and part time school teachers and still only paid minimum wage. Ridiculously un-achievable company targets, bullying emails from higher management piling on the pressure to achieve targets, belittling emails when we don't achieve them. Quite often you have to deal with horrible, self entitled customers with no regard for animal welfare. This job will give you horrible anxieties.

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    Advice to Management

    Seriously consider paying staff a higher wage, reintroduce full time contracts and be realistic with company targets, because all these things are taking their toll on everyone's mental health. No one can afford their mortgages / rent / raising families etc on 16 hour contracts on minimum wage.

    Pets at Home2019-04-20
  1. "Love it!!!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Pets at Home part-time for more than a year

    Pros

    Working with animals is such good therapy

    Cons

    Smelling like Animals takes a while to wash off

    Pets at Home2019-06-21
  2. "Working at Pets at Home was okay - plenty of chance to grow within the company, but not very fulfilling work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time for more than a year

    Pros

    It was fine working here - coworkers were very nice, and management was very fair, plenty of emphasis on team bonding

    Cons

    It can get a little boring sometimes - there are no enticements to get you to stay, or work harder, you are just viewed as a replaceable part of a large team

    Advice to Management

    Better communication with all levels of staff

    Pets at Home2014-10-23

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