Pheaa - If you truly enjoy CS, are a people person, you'll be fine | Glassdoor
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There are newer employer reviews for Pheaa

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Helpful (1)

"If you truly enjoy CS, are a people person, you'll be fine"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at Pheaa full-time (Less than a year)

Pros

What they tell you in the interview is exactly what you get. Salaries, expectations are all addressed in the interview -no surprises. Good help and escalated support. Good people, 5 week paid training and transition period. Most callers are nice.

Cons

If you are hired as a loan counselor you will be considered "clerical wage" and therefore do not get the PA benefits. You need to put in time to apply and get a CS Rep position to get insurance. While clerical wage you do not get paid for minor holidays. Also, if you do not enjoy CS work, you won't be happy. On the floor you spend 8 hrs taking 1 call after the other and some people know nothing about the student loans they signed for, others feel that if they didn't get a bill they shouldn't pay (even if they never called in to say they moved) although their Master Promissory Note states billing is only a courtesy. There are no real breaks between calls, and your scheduled breaks are individual (won't be going same time as your team members), and your 1/2 hr lunch and 2- 15 min breaks are timed and 1 min late here and there works against you (as well as absences) and are the number 1 reason for being let go.

Advice to Management

With new employees who haven't reached their 750 hours to accrue time off, take into account doctor's notes, etc. There is a difference between someone who just calls off and someone who brings in documentation (especially when uninsured) -do it case by case, add a little humanity to the rule.

Other Employee Reviews for Pheaa

  1. Helpful (1)

    "Unless you were hired for a professional position, Don't work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pheaa full-time

    Pros

    Steady schedule and long time job stability.

    Cons

    Inhumane work environment, salary, favoritism, micromanaging, strict and inconsistent company policies, no schedule flexibility, room for advancement, and poor benefits if you're a clerical wage employee.

    Advice to Management

    Be honest and get the facts straight about company policies, benefits, raises, and advancement opportunities. Clerical wage employees deserve to be treated just as humanly as state employees. They work the hardest for low pay under highly stressful undesirable conditions and impossible to meet expectations without the least bit of regard, incentive, or appreciation. We cannot always control how our phone calls go, technical problems, when we have to go to the bathroom, and if we're sick or have emergencies...and don't deserve to be negatively held accountable for such things that beyond our control. We are human beings, not animals or robots..


  2. "Excellent job but you must meet expected statistics otherwise you would be fired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Counselor in Pittsburgh, PA
    Current Employee - Loan Counselor in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pheaa full-time (Less than a year)

    Pros

    Good entry-level experience; Very comfortable environment; Management and Supervisors are helpful

    Cons

    Must meet expectations of number of calls held; Extremely strict rules; Restrooms must be used on 15-minute breaks

    Advice to Management

    Nothing; My managers were extremely helpful

There are newer employer reviews for Pheaa
There are newer employer reviews for Pheaa

See Most Recent

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