Phoenix House - Bad benefits/low pay = high turnover | Glassdoor
There are newer employer reviews for Phoenix House
There are newer employer reviews for Phoenix House

See Most Recent

Helpful (8)

"Bad benefits/low pay = high turnover"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in New York, NY
Current Employee - Anonymous Employee in New York, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Phoenix House full-time (More than a year)

Pros

Phoenix House Foundation, the organization's headquarters, is very professional and a great place to gain communications/development/research experience at a large nonprofit. My department functions well and accomplishes a great deal with less resources than other organizations.

Cons

There is a huge income gap between the senior management and counselors who provide our clients with services. Benefits are very poor, morale is low, work culture is rigid and punitive, and turnover is very high.

Advice to Management

Provide better benefits, a more flexible work culture, and higher pay--even if it means reducing salaries at the top.

Other Employee Reviews for Phoenix House

  1. Helpful (4)

    "Disparity among ranks/positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Phoenix House full-time

    Pros

    Do great work for clients few want to deal with. Most people are there because they are committed and passionate about helping the alcoholic and drug addict. They are really trying to improve services. Have moved to an electronic health record. Room for advancement for good, hard working enrty or counseling positions.

    Cons

    Executive compensation is good--too good for how the front line workers are paid. Most of staff delivering services and managing are not well educated. Old modified therapeutic community is out-of-date model. Leadership changes in late 2012 have shifted a lot of the culture. Huge turnover.

    Advice to Management

    Pay counselors more, hire top management with human service experience and put people in recovery and addiction experts on your board.


  2. Helpful (4)

    "Extremely dissatisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Substance Abuse Counselor in Citra, FL
    Former Employee - Substance Abuse Counselor in Citra, FL
    Doesn't Recommend
    No opinion of CEO

    I worked at Phoenix House full-time (Less than a year)

    Pros

    The clients truly are there to better themselves, especially given their past histories.

    Cons

    Management does not back clinical staff, nor does it abide by what their promotional materials say that are distributed to potential clients and their family members.

    Advice to Management

    Concentrate more on what your original purpose was when founding the company. Treat clients as something more than just a paysource and help them receive the treatment they have sought out.

There are newer employer reviews for Phoenix House
There are newer employer reviews for Phoenix House

See Most Recent

Work at Phoenix House? Share Your Experiences

Phoenix House
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or