Phoenix House - Terrible for employees, worse for clients | Glassdoor
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There are newer employer reviews for Phoenix House

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Helpful (14)

"Terrible for employees, worse for clients"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Web Developer in New York, NY
Former Employee - Web Developer in New York, NY
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Phoenix House full-time (More than a year)

Pros

I'm racking my brain trying to think about a single "pro" for working at Phoenix House. The best I can come up with is that the commute wasn't terrible.

Cons

I almost don't know where to start. Probably the worst part of working for PH was their HR department - to call them incompetent would be an understatement. On several occasions, they screwed up my health insurance so badly that I would be at the doctor's office (in the wake of a major injury) only to find out that HR had inadvertently "cancelled" my insurance, leaving me to foot the bill and clean up the mess, which often took weeks. On one occasion, I was left without critical medication on a Friday evening, and had to borrow cash from a co-worker to pay retail for my prescription. On another occasion, when a different co-worker complained that her checks weren't reflecting her accurate salary, HR told her, "you don't have a contract, we can pay you whatever we want."

As awful as PH was to its employees, it seemed to be even worse for clients. PH pays lots of lip service to caring for the indigent, but at the end of the day, they give preferential treatment to self-pay clients, who they get in and out of their system as fast as possible in order increase their bottom line. From where I sat, it seemed like clients were seen as nothing but dollar signs. I would never recommend them to a loved one in need of care.

Finally, in the entire 2 years of working there, I never saw a single pay increase, not even a cost of living increase which is standard pretty much everywhere.

Advice to Management

You could start by being more respectful to your employees. On more than one occasion, I witnessed the CEO making insulting comments (sometimes even racist) about employees who were sitting 2 feet away from him. I'm frankly surprised that I lasted as long as I did, but I'm very happy to be rid of this organization and chalking it up to a bad life-choice.

Other Employee Reviews for Phoenix House

  1. Helpful (8)

    "Bad benefits/low pay = high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Phoenix House full-time (More than a year)

    Pros

    Phoenix House Foundation, the organization's headquarters, is very professional and a great place to gain communications/development/research experience at a large nonprofit. My department functions well and accomplishes a great deal with less resources than other organizations.

    Cons

    There is a huge income gap between the senior management and counselors who provide our clients with services. Benefits are very poor, morale is low, work culture is rigid and punitive, and turnover is very high.

    Advice to Management

    Provide better benefits, a more flexible work culture, and higher pay--even if it means reducing salaries at the top.


  2. Helpful (4)

    "Extremely dissatisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Substance Abuse Counselor in Citra, FL
    Former Employee - Substance Abuse Counselor in Citra, FL
    Doesn't Recommend
    No opinion of CEO

    I worked at Phoenix House full-time (Less than a year)

    Pros

    The clients truly are there to better themselves, especially given their past histories.

    Cons

    Management does not back clinical staff, nor does it abide by what their promotional materials say that are distributed to potential clients and their family members.

    Advice to Management

    Concentrate more on what your original purpose was when founding the company. Treat clients as something more than just a paysource and help them receive the treatment they have sought out.

There are newer employer reviews for Phoenix House
There are newer employer reviews for Phoenix House

See Most Recent

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