Phonak - Love the People of Phonak | Glassdoor
There are newer employer reviews for Phonak
There are newer employer reviews for Phonak

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Helpful (1)

"Love the People of Phonak"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Warrenville, IL
Current Employee - Manager in Warrenville, IL
Recommends
Positive Outlook

I have been working at Phonak full-time (More than a year)

Pros

The Customer Service team is warm and helpful. There is genuine concern for fellow colleagues. Management listens sincerely to the needs of the staff and strive to promote a spirit of cooperation. The management team actively engages it's employees through various communications, town-halls, huddles and recognizes the team in Customer Service each with a week of fun and food. Events are planned in effort to help boost morale and a

Cons

Phonak is a company experiencing typical :"growing pains". Systems and processes require updating.

Advice to Management

Improve communication from Senior Management team to front line employees. More involvement with customer facing staff.

Other Employee Reviews for Phonak

  1. "Passionate about helping the hearing impaired"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrenville, IL
    Current Employee - Anonymous Employee in Warrenville, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Phonak full-time (More than 8 years)

    Pros

    core values, make a difference, always learning daily. Job advancement possibilities. Workers look out for each other, celebrate birthdays, thoughtful and caring.

    Cons

    fast paced, stressful if you are unable to multi-task, could seem overwhelming to some. Not always aware of all all opportunities available.

    Advice to Management

    Lead by example. Work on team building and positive reinforcement.


  2. "There are better places to work than here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrenville, IL
    Current Employee - Anonymous Employee in Warrenville, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Phonak full-time (More than a year)

    Pros

    Excellent products; sales staff and customer care really want to help the hearing impared.

    Cons

    Senior Leadership does not follow any process and does not care to improve. Major changes needed for this compay to retain good employees.
    If you are not in the in crowd, your ideas are worthless.
    Micromanagment by many manager and all people jump the chain of command and compete for attention rather than have the best interest of the company at heart.
    VERY high sales staff turnover.
    Horrible vaction policy.

    Advice to Management

    It is not a popularity contest, it is a business!

There are newer employer reviews for Phonak
There are newer employer reviews for Phonak

See Most Recent

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