Pillar Hotels and Resorts - Nice place to work, seems like the corporate part has everything organized and well-managed so business goes smoothly. | Glassdoor
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There are newer employer reviews for Pillar Hotels and Resorts

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Helpful (1)

"Nice place to work, seems like the corporate part has everything organized and well-managed so business goes smoothly."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Front Desk in Morgan Hill, CA
Current Employee - Front Desk in Morgan Hill, CA
Recommends
Neutral Outlook
Approves of CEO

I have been working at Pillar Hotels and Resorts full-time (Less than a year)

Pros

Organized, good pay, benefits, non-union.

Cons

Drama with other employees, hostility with other employees.

Advice to Management

Treat employees like adults instead of like children who are beneath them.

Other Employee Reviews for Pillar Hotels and Resorts

  1. Helpful (3)

    "Nice in-chain benefits, but frustrating management to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Guest Service Agent in Erie, PA
    Former Employee - Guest Service Agent in Erie, PA
    Doesn't Recommend
    No opinion of CEO

    I worked at Pillar Hotels and Resorts full-time (More than a year)

    Pros

    Amazing employee discounts when it comes to travel within the chain that I worked in (Hilton).

    Cons

    Inept management who are irresponsive to employee and hotel needs.

    Management seemed to have no understanding of appropriate scheduling and would have too few people on days when there was a plethora of incoming/outgoing guests, and too many staff on days that were slow.

    Expects front desk to run the entire hotel after 5pm, regardless the number of incoming guests and how much laundry was dropped by housekeeping just before they leave for the day.

    Management frequently left by 5pm and did not seem to have an accurate picture of what 2nd shift actually was like...which may have led to the lack of appropriate scheduling.

    Advice to Management

    Make sure you have adequate coverage so that you aren't burning out your staff by expecting one front desk person to run the entire hotel when you have a full-house and had 20+ checkouts, meaning the front desk person is also responsible for doing all the laundry as well. Hire someone specifically for laundry so as to ensure that incoming guests are able to be adequately served and not splitting the focus of the front desk agent between responsibilities that should be covered by housekeeping, maintenance, as well as the main responsibilities of the front desk.


  2. Helpful (5)

    "Not a rewarding company for People of Color"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent
    Current Employee - Guest Service Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pillar Hotels and Resorts full-time (More than 3 years)

    Pros

    flexible scheduling with work hours when needed

    Cons

    NO people of color in ANY level of management on the local or corporate level
    People of color are only hired for housekeeping and maintence
    Front office/desk positions are given to white faces, preferably young females
    Young Whites are hired right out of college to management positions with no leadership or management experience
    Internal employees of color are looked over for promotions
    Racism is a regular occurance, whether intended or not, it is still a regular occurance with no direction or accountability from Marriott, or Pillar senior level management
    There is no follow through of employee concerns, whether at the local level or senior level
    Marriott has no idea how badly the company's culture is for people of color

    Advice to Management

    Require management to recieve cultural competency training
    Require mangement to know principles of leadership and staff development
    Require input from front line employees regarding best practices
    Develop a STEP program for internal promotions
    Actively seek to hire people of color for promotion opportunities

There are newer employer reviews for Pillar Hotels and Resorts
There are newer employer reviews for Pillar Hotels and Resorts

See Most Recent

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