Planet Fitness - A good gym, but with a lot of hidden negative factors | Glassdoor
There are newer employer reviews for Planet Fitness
There are newer employer reviews for Planet Fitness

See Most Recent

Helpful (1)

"A good gym, but with a lot of hidden negative factors"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Member Services Representative
Current Employee - Member Services Representative
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Planet Fitness part-time (Less than a year)

Pros

Some of the members are a real joy to be around, and many of the workers there are fun and enthusiastic which is infectious and helps you get through the day.

Free gym membership.

Cons

It really depends on who your manager is. If you have a club manager is who is mostly about the figures, making their numbers and hitting their targets to get their bonuses, then you become little else than a warm body to work to the bone. Oftentimes, as a front desk staff you'll be the ONLY employee in the entire club and everything is on you - customer service, phone calls, checking in members/guests, janitorial responsibilities, processing applications, doing tours, handling account disputes. At the club I worked at we were understaffed majority of the time. Instead of appreciating the employees that stayed, you're oftentimes punished with more work with no recognition - you're simply expected to take it on and be a "team player" without the team.

Also - each state has partners who co-own all of the clubs in that particular state. Some of them are really open-minded and easy to talk to, whereas others are very standoffish grandiloquent egomaniacs who won't listen to employee feedback. They operate one way and refuse to change even as the industry changes.

Advice to Management

Visit your clubs in a low-key matter - as in unannounced, without over-the-top fanfare. Talk to your employees (all of them, not just higher-up ones like district managers). Listen to their input; they are the ones toiling everyday for you and know how the gym really operates and could provide you some additional insight on what improvements to implement.

Other Employee Reviews for Planet Fitness

  1. "Great second job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Free gym membership, really nice owners. You can't go wrong with we're yoga pants all day. Everyone there was really nice. Great if your looking for a second job.

    Cons

    The only thing was monitoring the 30 min. Room and kicking people out that we're not using that room for its purpose especially during peak hours.


  2. "From my experience at Planet Fitness, do not expect a lot of hours, sufficient training, and competent management."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk
    Current Employee - Front Desk
    Doesn't Recommend

    Pros

    -Quasi flexible hours
    -Free gym membership and additional gym benefits
    -Mostly friendly customer atmosphere
    -Typically young and energetic co-workers on staff

    Cons

    -Poor pay, non-existant benefits outside of management
    -Poor training and instruction
    -Lack of safety measures established at the gym
    -Hours were cut significantly (less than 20 hours per pay period) and continue to be cut

    Advice to Management

    Invest in some reasonable training for your employees (why did I receieve OTJ training by a highscooler?) Be generous with hours to your employees, the gym is always under staffed and extremely busy, resulting in very poor customer service.

There are newer employer reviews for Planet Fitness
There are newer employer reviews for Planet Fitness

See Most Recent

Work at Planet Fitness? Share Your Experiences

Planet Fitness
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or