Portillo's Restaurant Group - A jolly, money-making break the the reality that was life. | Glassdoor
There are newer employer reviews for Portillo's Restaurant Group
There are newer employer reviews for Portillo's Restaurant Group

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"A jolly, money-making break the the reality that was life."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Cashier in Naperville, IL
Former Employee - Cashier in Naperville, IL
Recommends
Approves of CEO

Pros

When one goes through training, they are trained on all positions of the workplace until your managers/supervisors find a position best suited to the abilities that you have portrayed to them. This ensure that whatever positions they choose you for, they know that you can accomplish it to the best of your ability. The workplace is also generally really upbeat because of the G-SET that Portillo; heavily instills in all of its employee's: Greet, Smile, Eye Contact, Thank You!

Cons

Working a closing shift at Portillo's is usually a hassle, especially if you're one of the cooks or the cashiers. Being that the workplace is a fast food restaurant, there is always going to be that ONE person that comes in one minute before the place is about to close. Because of the company mantra to give all of its customers the best service possible, you have to smile and be upbeat... even at 11:59 p.m. when you should be counting down your register, cleaning your area and going home for the night.

Advice to Management

Always keep your employee's and each other on your toes. We tend to slack sometimes, but I found that having humorous supervisors always made my day!

Other Employee Reviews for Portillo's Restaurant Group

  1. Helpful (1)

    "Level of stress is not worth working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Chicago, IL
    Current Employee - Crew Member in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good hours.
    Flexible schedules
    50%discount on food
    location for commuting
    Hazard pay +$2 when working outside drive thru

    Cons

    nonstop work (like sweatshop)
    High Stress
    Management is incompetent
    negative attitudes
    Employees are treated TERRIBLY
    GM is a timebomb.

    Advice to Management

    GM needs to stop yelling his employees. Work on better scheduling. 12hr shifts are highly stressful. Needs competent management.


  2. Helpful (1)

    "Avoid like the plague"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elmhurst, IL
    Former Employee - Anonymous Employee in Elmhurst, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -Good benefits for full time workers
    -Flexible hours (I could obtain more hours or switch my weekly schedule to afternoons/nights if I needed to)
    -Food discounts while working (but only while working)
    -Recognition of accomplishments for good customer service

    Cons

    -Atmosphere is comparable to a sweat shop
    -Management turnover is ridiculous (After 3 months of work my location went through 3 store managers)
    -Lower level managers are terrible
    -Amount of stress shouldn't be as high as it is for employees just starting out

    Advice to Management

    Go easy on employees, especially newer ones. Realise that the job is difficult for a while until you get used to it.

There are newer employer reviews for Portillo's Restaurant Group
There are newer employer reviews for Portillo's Restaurant Group

See Most Recent

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