Post University - Admissions Counselor: Call Center Sales and knowingly signing up unqualified students to meet sales goals. | Glassdoor
  1. Helpful (5)

    "Admissions Counselor: Call Center Sales and knowingly signing up unqualified students to meet sales goals."

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Admissions Counselor in Waterbury, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Post University full-time for more than 3 years

    Pros

    The people I met and worked with are some of the best friends I've had. Once a year you get free ice cream.

    Cons

    The University's main source of income is federal financial aid on overpriced credit costs for their online classes. This encourages a business model that focuses less on graduation rate and more on keeping anyone they can in their classes as long as possible and constantly recruiting more students with no screening process. In a meeting with the CEO, the question of the high price was raised. The answer was (paraphrased) "Our business model is like that of Ferrari. By having a high cost, we add perceived value to the education." The work environment for Admissions Counselors is fear-driven and based on raw sales numbers. 90+% of the leads you call don't know how you got their info and aren't looking to go to school. You are encouraged to take advantage of underqualified students and avoid talking about tuition costs/loans. The only important metrics are how many people with a pulse log into a class at the beginning of each module. No SAT or testing requirements. A 2.0 GPA requirement for the students that can be overturned with a "writing sample" of 1 page which is not seriously scrutinized or reviewed. Samples have passed with no punctuation or with obvious plagiarism. One such sample had to be re-sent to the writing center because of the obvious plagiarism that they ignored. Actual situations that happened in one module. (THESE ARE VERY COMMON) A student who was mentally disabled, but technically would have been eligible enough to push through the enrollment process. She couldn’t use her own email without tech-support level step-by-step guidance but I was rewarded for walking her through the Application process by having that one extra student number. Ultimately closed her file on my own so I could sleep at night. A student who was 20 years old and not covered by financial aid. She would have had out of pocket payments on top of her loans even for part time classes. She had no idea of those details of her financial aid, but was still approved for registration. I could easily have talked her into logging in and being in debt for something she could not complete or pay for. This would have also added a number to my registrations and Log-ins. A student with a family who was working 60+ hours a week with no internet or computer. Was instructed to tell them they could go to the library once a week to work on their classes and to help them set up an email address. They would definitely have failed after the first class as assignments often require more than one login per week. Many more.

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    Post University2015-11-23
  1. "I love it here!"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - AE Staff in Waterbury, CT
    Recommends
    Positive Outlook

    I have been working at Post University full-time for less than a year

    Pros

    Post offers a very collaborative environment where all ideas are welcome. It is so exciting to be part of an organization that encourages thinking outside the box. Staff, faculty, and students work so well together in effort to reach the common goal – to offer the most exceptional experience to students. The vibe on the campus is very uplifting and supporting students everyday gives you a sense of purpose. I don't work with students as a part of my core role but I feel connected in creating their experience.

    Cons

    I haven't found any yet!

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    Post University2020-01-16
  2. "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I have been working at Post University for more than 3 years

    Pros

    There is a discount on education.

    Cons

    They don't care about their employees physical safety or mental well-being. People quit and leave because the culture is bad but no one cares.

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    Post University2020-03-15

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