Precision Door Service - Customer Service Center | Glassdoor
There are newer employer reviews for Precision Door Service
There are newer employer reviews for Precision Door Service

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"Customer Service Center"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Titusville, FL
Former Employee - Customer Service Representative in Titusville, FL
Recommends
Neutral Outlook

I worked at Precision Door Service full-time (More than 3 years)

Pros

Job security is excellent. This is a 24-hour call center environment, which means entry-level work with high turnover. Anyone that seriously wants to stick around, barring utter incompetence, will have a job for life.

The benefits are great for full-time employees. The company offers the full range of insurance benefits at incredibly affordable rates, 401(k) with matching contributions, and generous vacation and sick time.

The work itself is easy. Answer phones, chat with customers, write service requests, and dispatch technicians. Anyone can do the job.

The senior management treats employees like family. It's a nationally-franchised company with a small business atmosphere at the corporate office.

Cons

Corporate call center services franchises around the country without any standardized service policy. Every franchise dictates their own rules, often changing them abruptly. Customer service employees must cope with doing the job differently depending on where the customer is calling from rather than providing uniform service.

Customers know they'll never see you face-to-face and treat you accordingly. This is the nature of being in a call center.

Franchises blame the corporate call center for everything, including their own failures. Designated contacts at franchise locations routinely fail to take ownership of problems escalated to them. Service technicians do not take responsibility for their own errors, knowing that when customers call to complain, they will not have to deal with the issue.

There's limited upward mobility. The key management positions at the corporate HQ have extremely low turnover, so advancing to the level of managing the department or doing something beyond customer service grunt work is unlikely.

Advice to Management

Standardize service with a service level agreement with available fee-based services for special requests
Charge more for franchises with a track record of unreliable service
Clearly delineate roles for different positions (supervisors should not be doing the exact same thing as CSRs)

Other Employee Reviews for Precision Door Service

  1. "It is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in West Grove, PA
    Current Employee - Technician in West Grove, PA
    Recommends

    Pros

    Their is great pride in doing work well. The customer comes first so it is easier to satisfy customers because it's important to upper management.

    Cons

    There are some long hours on some days and in some seasons. The bosses are very astute about knowing where we are.

    Advice to Management

    Keep up the good work. Don't take so much of our crap. This is a great job and anyone would be happy about working here


  2. "Precision Door Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    lots of hours, very long hours

    Cons

    low pay, long hours and 1 day off a week

    Advice to Management

    higher pay

There are newer employer reviews for Precision Door Service
There are newer employer reviews for Precision Door Service

See Most Recent

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