Press Ganey - The emperor has no clothes | Glassdoor
There are newer employer reviews for Press Ganey
There are newer employer reviews for Press Ganey

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Helpful (8)

"The emperor has no clothes"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Press Ganey full-time

Pros

The mission of the company- to help improve healthcare - used to mean something, now its been distorted.

Cons

The company began its freefall in the first quarter of this year when the latest management took the reins. Executive staff were terminated and the spaces left filled with past work cronies and relatives, many with little to no healthcare experience to qualify them. In less than six months, the company's client base has shrunk, products have failed and many, many qualified people have left. It's really odd that the board has let them continue when we haven't seen any positive results to date.

They talk a lot about respect but they don't seem to practice what they preach. Their attitude is condescending, patronizing and even degrading at times. Everyone seems to be overworked and micromanaged to the point that morale has reached subterranean levels. Not to mention, it looks like they are switching everything to be out of Chicago or Boston since they have new office spaces they are looking to fill. Raises the question if South Bend will just turn into some sort of service bureau with the company headquartered somewhere else... they don't seem to want to fill any new positions from within.

Advice to Management

Change is good. But changing things just to change is ignorant. Take some time to learn about a company, its dynamics, strengths and weaknesses before assuming you know better. You are throwing away the expertise and dedication that helped Press Ganey survive for over 25 years.

Other Employee Reviews for Press Ganey

  1. Helpful (1)

    "Great company to work for."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great professional opportunities in patient satisfaction.

    Cons

    Travel can be a bit much.


  2. Helpful (3)

    "Good co-workers, benefits provider needs to be reconsidered & culture is in flux"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Decent base pay, several energized employees throughout, good plan for the future with introduction of technology, great HR team, good co-workers, knowledgeable leadership

    Cons

    Expectations need to be more realistic, pushed selling technology to existing clients before successful delivery capability, working environment demands 60+ hour work week, created counter productive relationship with industry leaders after adding consulting, difficulty working with health plan provider involving ongoing medical benefits, slow to respond to competition pressure involving significantly lower pricing

    Advice to Management

    Live the words you speak - Under promise and over deliver & evaluate your benefits provider through employee feedback

There are newer employer reviews for Press Ganey
There are newer employer reviews for Press Ganey

See Most Recent

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