Press Ganey - Loss of mission, vision and values is damaging those that matter most - the customers (external/internal). | Glassdoor
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There are newer employer reviews for Press Ganey

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Helpful (4)

"Loss of mission, vision and values is damaging those that matter most - the customers (external/internal)."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Manager
Current Employee - Account Manager
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Press Ganey full-time (More than 5 years)

Pros

Casual work environment with benefits (vacation time/insurance). Friendly, educated and helpful co-workers willing to help with tasks. Discount toward gym membership to improve employee fitness/wellness.

Cons

Major disconnect between employees and leadership. Lack of resources and staff to adequately serve the customers. Promotions, if they happen, are rare and typically occur at senior manager/executive level. Huge employee turnover throughout 2013.

Advice to Management

Lessons are repeated until they are learned...listen to your employees and implement improvements quickly.

Other Employee Reviews for Press Ganey

  1. Helpful (2)

    "Disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook

    I worked at Press Ganey as a contractor (Less than a year)

    Pros

    Work from home options, business casual dress, decent pay.

    Cons

    Ambiguous job descriptions; unclear roles and responsibilities. Attended a major conference call that was boring and rather quiet. Then, the CTO jumps on the call and it was as if the seas parted and the sun started shining. Everyone and anyone was trying to get their point or feedback in at any cost. Highly political environment. Several groups withhold information in order to keep system knowledge at a minimum, therefore ensuring job security. Leadership runs and hides when things go bad, leaving front line staff to pick up the pieces or clean up the mess left behind. Lots of good employees left the company in my short time there.

    Advice to Management

    Clearly define roles and responsibilities. Figure out what type of company you want to be. Open the lines of communication. Slow the amount of strategic/visionary changes and let your folks run with it.


  2. Helpful (5)

    "Great mission. Lousy vision."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Press Ganey full-time

    Pros

    The people are some of the smartest and funniest people I've ever met. Very committed to the job.

    Cons

    Very top heavy. Lousy management. No clear strategic vision. No transparency. Misogyny runs rampant. Employees not valued.

    Advice to Management

    Hire or develop good management talent. Too often, managers are sharing information inappropriately with subordinates. Managers also play favorites with subordinates who are also friends. There is too much of this going on there, so, those who aren't friends with their managers get the short straw.

There are newer employer reviews for Press Ganey
There are newer employer reviews for Press Ganey

See Most Recent

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