Press Ganey - Call Center | Glassdoor
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There are newer employer reviews for Press Ganey

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Helpful (2)

"Call Center"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Bilingual Phone Survey Representative in South Bend, IN
Former Employee - Bilingual Phone Survey Representative in South Bend, IN
Doesn't Recommend

I worked at Press Ganey full-time (Less than a year)

Pros

Great Benefits and Management is friendly

Cons

Low pay based and not much room for advancement into new areas of work. Lots of negativity throughout the call center with unappreciated employees. Too focused on quantity and not focused enough on quality.

Other Employee Reviews for Press Ganey

  1. Helpful (1)

    "Overall, satisfied with my experience here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Great Benefits. Tuition Reimbursement. Some what of Flexible schedule.

    Cons

    Lack of communication between lower and upper level employees. Favoritism towards other employees.

    Advice to Management

    Communicate and recognize your employees hard work!


  2. Helpful (7)

    "The people are amazing, management is running the company into the ground."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time

    Pros

    The people are great, the work-life balance is average.

    Cons

    The management team is the worst I have had to experience. In one of the offices, they make all employees except the C-suites use the back doors so they are not seen. The CEO is completely disconnected from all but about four employees, spending all of his time in a company paid jet. Nepotism is rampant and the family members hired and promoted are not qualified. All of the strong associates are quitting or job hunting because it feels like a sinking ship. The good reviews that you read on glassdoor about this company? Those are written because marketing has made people write them.

    Advice to Management

    Quit.

There are newer employer reviews for Press Ganey
There are newer employer reviews for Press Ganey

See Most Recent

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