Press-One - Good of Bad Depending On What You're Looking For | Glassdoor
There are newer employer reviews for Press-One
There are newer employer reviews for Press-One

See Most Recent

"Good of Bad Depending On What You're Looking For"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Call Center Associate in Fort Collins, CO
Current Employee - Call Center Associate in Fort Collins, CO
Doesn't Recommend

Pros

If you need a job to get through school or to take while looking for a new one, this is a good place. The bonus structure is decent and the flexibility in scheduling is unparalleled.

Cons

They throw you on the phones with minimal training. You're left to sink or swim. For a company that's built on customer service, some of its managers have poor interpersonal communication skills. Expect to learn your job on your own with little help from the supervisors.

Ultimately, customer service is an unpleasant job that grows old, fast. There's not much the management or company can do to change this fact.

Advice to Management

Spend the time to give new hires thorough (paid) training before they're actually on the phones talking to people. Stop forcing people to "wing it" on campaigns they aren't prepared for.

Other Employee Reviews for Press-One

  1. "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fort Collins, CO
    Current Employee - Customer Service Representative in Fort Collins, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press-One full-time (Less than a year)

    Pros

    Great people to work with, wonderful atmosphere, flexible hours, great management team, they provide cookouts, peanut butter and jelly station :)

    Cons

    you will need a tough skin to be able to handle some of the customers.

    Advice to Management

    more positive feed back to the agents for what they do.


  2. "Amazing Place to Work and Grow!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press-One full-time

    Pros

    They are extremely good at working with you to make your schedule fit your life. Give them your availability and they can make a schedule that works for you. They promote from within and provide a lot of opportunity to grow within the company. The pay schedule and incentives allow you to rally earn what you deserve and increase your weekly pay take home money!!

    Cons

    I don't really have any cons to point out.

    Advice to Management

    Keep up the good work and continue to help your employees succeed.

There are newer employer reviews for Press-One
There are newer employer reviews for Press-One

See Most Recent

Work at Press-One? Share Your Experiences

Press-One
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or