Princess Cruise Lines - I got the customer service rep, work @ home position on my own/didn't know anyone in the company) very hard to do... | Glassdoor
  1. Helpful (4)

    "I got the customer service rep, work @ home position on my own/didn't know anyone in the company) very hard to do..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santa Clarita, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Princess Cruise Lines full-time for more than a year

    Pros

    You learn a lot in a short amount of time, which is good and bad. The staff I interacted with was very helpful. Cruise benefits are great, if you can get the time off. The point system they use, is very complicated and does not benefit employees.

    Cons

    Prepare to work weekends with no time off. There is no work/life balance. My schedule was Monday Tuesday Thursday, with Wednesdays and Fridays off. Note this is not 2 days off in a row. Worked every Saturday and Sunday for almost a year. Managers really don't know anything. Hard to know who makes the decisions. Shift bid promised since the day I began and when I left before one year, still no shift bid. I didn't want...

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    Advice to Management

    Unfortunately, they do not recognize or even try to retain good employees. The pay at $10.50 an hour (it was $10 when I started in October 2015) is not the reason why you work here. It's a foot in the door. You hope that you can move up in the company, and you can, if you know someone...My advice to Princess is to retain the good employees that you have and treat them better, maybe then they will stay and you won't have...

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    Princess Cruise Lines2016-10-21
  1. "Best company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hotel Clerk in Santa Clarita, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time for more than 20 years

    Pros

    Good for growth,professional and friendly

    Cons

    Nothing much very good

    Advice to Management

    Keep everything the same

    Princess Cruise Lines2019-01-25
  2. "It was fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Princess Cruise Lines full-time for more than a year

    Pros

    The job was really easy.

    Cons

    Boring, endless calls, obnoxious entitled customers, outdated software

    Princess Cruise Lines2019-05-17

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