Princess Cruise Lines - Reservations support and internal help desk | Glassdoor
  1. Helpful (1)

    "Reservations support and internal help desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Santa Clarita, CA
    Doesn't Recommend
    Approves of CEO

    I have been working at Princess Cruise Lines full-time for more than 6 years

    Pros

    Most of the time easy to get time off.

    Cons

    If you are in any of the customer service departments you get paid horribly and very low; it is known around town that Princess does not pay well; the cruise 'benefit' is not that easy to obtain like they make it seem when they first hire you; when brought to upper management about low pay they explain that the cruise 'benefit' makes up for the low pay. Not everyone wants to go on a cruise, some people would rather get...

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    Advice to Management

    Boost morale more; inspire your employees; have better employee appreciation other than Habit cheeseburgers once a year.

    Princess Cruise Lines2019-03-07
  1. "Best company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hotel Clerk in Santa Clarita, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time for more than 20 years

    Pros

    Good for growth,professional and friendly

    Cons

    Nothing much very good

    Advice to Management

    Keep everything the same

    Princess Cruise Lines2019-01-25
  2. "It was fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Princess Cruise Lines full-time for more than a year

    Pros

    The job was really easy.

    Cons

    Boring, endless calls, obnoxious entitled customers, outdated software

    Princess Cruise Lines2019-05-17

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