Progressive Insurance - Slipping in concern for customer service, but easy to advance | Glassdoor
There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

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"Slipping in concern for customer service, but easy to advance"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Claims Adjuster in Kansas City, MO
Former Employee - Claims Adjuster in Kansas City, MO
Recommends
Neutral Outlook
Approves of CEO

I worked at Progressive Insurance full-time (More than 3 years)

Pros

Salary is somewhat in line with other carriers
Claims - typical, but clients usually don't carry high limits, so you often will have a limits issue
Management- you have to stay in good with them in order to get advancement
Gainshare- "bonus" is nice

Cons

Hours- they work you to the bone and you are salary
Lacking in what makes sense for the customer, prefer to follow process instead of do what makes sense
Each office is doing their own thing, no consistancy between offices

Advice to Management

Listen to your staff
Ask questions
Be Fair

Other Employee Reviews for Progressive Insurance

  1. Helpful (2)

    "If you have a degree and are looking for advancement, look somewhere else!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Great Benefits, decent pay and a nice campus

    Cons

    Horrible trainers, bad work hours

    Advice to Management

    Stop spending so much on advertising and hire people that have a brain


  2. "ups and downs, lots of work and high expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Colorado Springs, CO
    Current Employee - Claims Representative in Colorado Springs, CO
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    training for new reps is nice to get into the job

    Cons

    High workload never a break. The more you do the more is expected

    Advice to Management

    lighten up and respect the people that work there as human beings and not numbers

There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

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