Progressive Insurance - Great place to work | Glassdoor
There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

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Helpful (1)

"Great place to work"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Data Analyst in Mayfield Heights, OH
Former Employee - Data Analyst in Mayfield Heights, OH
Recommends
Positive Outlook
Approves of CEO

I worked at Progressive Insurance full-time (More than a year)

Pros

Good work environment
Good place for analysts
Good benefit and gainshare

Cons

Wish they have more locations for analyst jobs

Other Employee Reviews for Progressive Insurance

  1. Helpful (9)

    "Good job to hold you over until you find something better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Semi Friendly Environment, More bad than good unfortunately.

    Cons

    Unfair wages: Two departments handle customer service, one is extremely busy (90+ customers on hold at any given time) and the other is completely laid back (20-30 reps available at any given time). Both departments get the same wages.
    Horrible benefits: The lowest deductible plan is 500 deductible PER dependent, and once that is exhausted, it goes to 80/20. Generic prescriptions ONLY will be paid for, if it's not available in generic, you will pay 50.00+ per perscription.
    Horrible supervisors and managers: They say they try to "coach" you, but there's no coaching involved, you just get meetings where they yell at you and tell you that you will get fired if you don't meet their metrics.
    Unobtainable metrics: Customer Service is becoming a joke, within the past 6 months you now have to SELL your incoming calls and meet a goal of 35% in order to keep your job.

    Advice to Management

    Train supervisors better, offer better benefits packages and above all else, realize Customer Service means Customer Service, NOT SALES!


  2. Helpful (1)

    "It's just OK."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Cleveland, OH
    Current Employee - Analyst in Cleveland, OH
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Great benefits, work/life balance and vacation time. The people you work with are great and you really develop long-lasting relationships.

    Cons

    The best managers are in the call center, but once you move up you may run into some egotistical, power-hungry people who could try to hold you back. The benefits have also gone downhill!

    Advice to Management

    Don't let managers treat their employees like lesser than equal.


There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

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