Progressive Insurance - Definitely exceeds overall expectations for call center job. | Glassdoor
There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

Helpful (3)

"Definitely exceeds overall expectations for call center job."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Inbound Sales in Tampa, FL
Current Employee - Inbound Sales in Tampa, FL
Recommends
Neutral Outlook
Approves of CEO

I have been working at Progressive Insurance full-time (More than 3 years)

Pros

Great people. Pretty good pay for taking calls all day and having a license to take with you. Opportunities for advancement seem pretty accessible. Interesting bonus programs. Nice flexibility to leave earlier when business is slow.

Cons

Just that hours are pretty tough if you like your family or significant other. Seems to take a while (years) to get a nice close to normal schedule but at least you get differential. Unfortunately advance to different position and you are back to bottom of totem pole for schedule, which may inhibit some qualified candidates from making the leap to try and broadent their horizons. Oh. And rates are usually at the high end for insurance.

Advice to Management

Think about that loss of schedule tenure with career advancement. It's squashing possibilities. More at home opportunities. Especially for those monotonous inbound call takers.

Other Employee Reviews for Progressive Insurance

  1. "It was a good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Supervisor in Cleveland, OH
    Former Employee - Contact Center Supervisor in Cleveland, OH
    Recommends
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Good work environment, and that's okay.

    Cons

    Just average pay, and that's okay.

    Advice to Management

    None


  2. Helpful (1)

    "Data analysis for research and reporting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst II in Cleveland, OH
    Current Employee - Business Analyst II in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Laid back atmosphere. Freedom of work schedule. Friendly folks. Low risk.

    Cons

    Low-end salary compensation. Low risk low reward atmosphere. For analysts, the dollars paid out per IQ point is unsatisfactory. Overall, an introverted company. Hard to move within the company from insurance side to corporate side. Cube farm.

    Advice to Management

    Nice, democratic and friendly. Keep analyst's salaries competitive. A large chunk of undergrads are receiving entry level salaries higher than your analyst II's.

There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

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