Progressive Insurance - Great Experience | Glassdoor
There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

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Helpful (2)

"Great Experience"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Claims Adjuster in Lafayette, LA
Current Employee - Claims Adjuster in Lafayette, LA
Recommends
Positive Outlook
Approves of CEO

I have been working at Progressive Insurance full-time (More than a year)

Pros

Great environment, flexible work schedule, room for growth with in the company. Decent salary and good benefits.

Cons

Workload can be over bearing!! Work life balance..

Advice to Management

Management should take more time training associates for a career path within the company. The job at hand takes some time to understand and master so I think it would be great for management to spend more time developing new adjusters.

Other Employee Reviews for Progressive Insurance

  1. "It's a good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It is the largest company at Cleveland area.

    Cons

    The salary is not high.


  2. Helpful (6)

    "Nowhere to go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Generally friendly co-workers, pretty ok benefits.

    Good parking.

    Security fence with gated access makes the place feel very secure.

    Cons

    You better be an expert salary negotiator when you are discussing salary, because you aren't going to get a raise after you start.

    It is busy. All the time. Calls are back to back, with 5 seconds between calls. Your aux time (time not on a call) is very closely watched.

    You are required to do sales pitches on most calls, even though it's a customer service position and are punished if not enough of your customers buy in.

    There are strict guidelines that you must follow for every call. And you can not deviate from them. This requires you to be constantly looking at them, without committing them to memory. When you are on a call, the audit software not only records the calls, but also does screen capture. If you aren't looking at those guidelines on you get nicked for it. It doesn't matter that some of the information hasn't changed in years.

    Good luck getting a day off. While you do get vacation time, it is almost impossible to be able to find a day to get off. You must schedule it at least 3 months in advance generally to get the day off.

    You don't get 2 days off in a row, unless you work the 4x10 schedule (4 days a week, 10 hour days).

    No career growth. There hasn't been a new coach in over 7 years, and a new manager in about 5. Managers do lateral moves, so your actual manager may change, but not due to hiring or promoting, just switching them around. There is virtually no promoting. Unless someone dies or quits you are in that entry level position permanently. There haven't been any promotions at my site in the 2 years I've worked here.

    Advice to Management

    Hire more people so call volume isn't high all the time and so that employees can take their vacation days.. Make some sort of career pathing so employees know that they somewhere to grow into. Follow up on your promises to employees.

There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

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