Progressive Insurance - They throw around words like "flexible" and "holistic" while being the exact opposite. | Glassdoor
There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

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Helpful (4)

"They throw around words like "flexible" and "holistic" while being the exact opposite."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative & Sales in Mayfield Heights, Cuyahoga, OH
Current Employee - Customer Service Representative & Sales in Mayfield Heights, Cuyahoga, OH
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Progressive Insurance full-time (More than 5 years)

Pros

Artwork, gain share, onsite gym

Cons

Terrible hours, it's like pulling teeth to change your schedule even if it's a dire need like caring for a sick family member - they don't care. They also don't give you any more money for becoming licensed yet give you more work due to that fact and because you're "more skilled" you have to fight even harder to get any time off approved. Just don't work in the call center, it's not worth it and there are far less opportunities to move up than they like you to think. If you do start in the call center, a word of advice - do NOT get tricked into extra skills like Special Lines or USAA calls because there's no boost in pay or extra recognition for that either, you just get a busier phone.

Advice to Management

Less lip service, more doing.

Other Employee Reviews for Progressive Insurance

  1. Helpful (4)

    "Started out great but its no longer a career, just a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    End of the year profit sharing, lots of turnover means opportunities for lateral movement. Promotion is definitely possible if you're willing to say goodbye to a personal life, friends, family and be ready to work 60-80 hours a week.

    Cons

    Job objectives that have become increasingly delusional as the years go by. The current infatuation is the customer service score of which a "5" is the Holy Grail. If you do everything required of you and the customer is thrilled with your individual service but is unhappy with the liability or the deductible and gives their overall experience a "1" or "2" the negative score goes against you even though it had nothing to do with you. The management is so afraid of getting bad scores and being relieved of command they make all kinds of crazy decisions to try and "save the survey" and so we end up paying for things that should have probably been denied for mechanical failure or not being related to the claim in the first place. Its created a basket case work environment and a recent round of management culls has only increased the pressure to get the scores up. Its also weighted so that if you get a bad score it takes half a dozen fives to dig yourself out it.

    The workload will generally unrealistic. Be expected to get about 25% more claims that you can reasonably handle and pushed to take more work if your supervisor has someone call off because of burnout aka the Progressive Flu. On my team, over the last month, someone seems to be calling off about every other day so the 3-6 claims becomes 7 or 8 and you have to follow up on their calls.

    The company has centralized claim handling and hired thousands of poorly trained, overworked office claim reps who are mostly out of their depth and are given an impossible task of taking a dozen claims while answering a steady stream of incoming phone calls. Their turnover is high and long term it seems unlikely that the company will be able to provide the customer service the claim to want to provide with this model.

    Advice to Management

    Any advice would fall on deaf ears. The middle management does a fantastic job of filtering job dissatisfaction, IT failures, and overall company malaise before it gets to the decision makers at the top.


  2. Helpful (1)

    "Pleasant people to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Supervisor in Cleveland, OH
    Former Employee - Claims Supervisor in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Bonuses, Excellant salary and communication was good.

    Cons

    Not enough time off days.

    Advice to Management

    Keep the lines of communications open.

There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

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