Progressive Insurance - Great company and benefits! Excellent training offered.. employed with company 5+ years. | Glassdoor
There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

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Helpful (4)

"Great company and benefits! Excellent training offered.. employed with company 5+ years."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Riverview, FL
Current Employee - Customer Service Representative in Riverview, FL
Recommends
Positive Outlook
Approves of CEO

I have been working at Progressive Insurance full-time (More than 5 years)

Pros

Working at Progressive Direct gives you gainful experience in the insurance industry. The work environment is very friendly with healthy competition. There are always new positions opening for recent college grads or anyone looking for a position in customer service. Benefits are superb and the management isn't overbearing with feedback.

Cons

high call volume can be draining at times but one "adjusts".

Progressive Insurance Response

Nov 6, 2014 – Talent Acquisition

Thanks for adding your comments. We understand that working in a call center environment is not for everyone, and are glad it’s been a good experience for you. –KH, Recruiting

Other Employee Reviews for Progressive Insurance

  1. Helpful (3)

    "Great environment... Very flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Gain share bonuses, ability to shift/alter your schedule the same day, you have a lot of control over your scheduling, fun environment, tolerant culture, lots of events for the employees, monetary bonuses for your performance

    Cons

    You will not advance far without having your degree, hours/shifts offered are limited...also company is moving towards a performance based schedule bid system, must work mandatory 8 holiday hours per year, limited employment options without a degree regardless of your past work experience, customer service position is also "soft sales" meaning you are required to make certain offers to the customer (part of your metrics)


  2. Helpful (1)

    "A good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Claims Representative in Jacksonville, FL
    Former Employee - Medical Claims Representative in Jacksonville, FL
    Recommends

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Decent pay and plenty of opportunities to move up in management. Team leads are easy to approach and available for coaching & questions. The job is far from boring and there never seemed to be enough hours in the day to finish your workload.

    Cons

    Very high workload which made it hard to offer exceptional customer service, yet exceptional customer service was expected. Upper management would often do office visits but it seemed like our concerns were rarely addressed and when they were it was with an air of "We're going to have to pull you off of your workload to have meetings about your concerns" which in turn increased our workload.

    Advice to Management

    Focus on customer service and employees needs and happiness for a more efficient work day.

There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

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