Public Storage - Stagnant organization | Glassdoor
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There are newer employer reviews for Public Storage

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Helpful (4)

"Stagnant organization"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Plano, TX
Former Employee - Anonymous Employee in Plano, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Public Storage full-time (More than a year)

Pros

Limited flexibility in setting your own daily agenda and how you want to accomplish it.
Small team focus on someproperties with 2 person team.

Cons

extremely MICROMANAGED to the point where it effects operations and a personal selling approach (I am under the impression that this is more under regional discretion than the company at whole).

Management out of touch with operations.

Incentive offerings are near unnatainable and very undercompensated. PMs bring in all the $$$ and yet bonus DMs receive a bonus metric almost 5x this amount. Not very encouraging to say the least.

Advice to Management

Do away with scripts (minus superstart/ key areas). Employees are incapable and more often than not have a selling or CS background, that is why they were hired in the frist place right? Show some confidence in them.

To recruit top quality candidates and RETAIN current managers offer higher compensation and benefits (this is an issue as turnover rates probably average around 2 years by rough estimate). Local and regional competitors have base salaries 37% higher, just reflects the overall energy surrounding the company, the corporate culture, employee satisfaction and most importantly the overall health of the company...

Utilize Local Managers to assist DMs (basically as DM support). Often many DM duties were shrugged to PMs (auction prepartions, invoicing, paperwork, lock cuts, calls made... I heard from a PM in Chicago that their DMs even make missing lock calls?!). A proactive DM makes an impact on their team and sets the tone! This would also offer an opportunity to stay with the company and retain talent.

Change the title from Property Manager to Leasing Consultant, more professional and attracts a different scope of candidates

Invest in your current properties. Yes spend some $ annually for aesthetic changes, painting, repairs, renovate the office. I worked some properties that I felt were just being let go and repairs were repeatedly noted and put off. If it is a state beyond repair just sell it then it makes little financial sense on a long term basis...

DO AWAY WITH PROMOTION RESTRICTIONS FOR CURRENT CUSTOMERS ****. This is an aspect that makes absolutely no sense. You are receiving additional business from a qualified customer that has been making payments, why penalize this?!

Offer 15-20% merch discount at time of leasing. Will show noticeable results in merch sales. A few local competitors do this.

Drop price of locks. at least keep it 13.99. 17.99 is just ridiculous and the consumer knows this.

Other Employee Reviews for Public Storage

  1. Helpful (1)

    "Very slow, very micro managed,. .."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Saint Paul, MN
    Former Employee - Property Manager in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than a year)

    Pros

    Not bad money for very easy work. Benefits are okay. If you don't mind sitting most of the day, it's probably the job for you. Maybe great for a retired person.

    Cons

    You have to memorize these crazy scripts. Working alone. Very boring. You have to leave the building on your break. Which just seems odd. The uniforms are awful.

    Advice to Management

    Look for another company to work for.


  2. Helpful (3)

    "The only reason why I would spend time typing this review is to get full site access :)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Public Storage full-time (More than a year)

    Pros

    ZERO!!!! and I mean absolutely none whatsoever other than its a job.

    Cons

    Upper management is awful. Our DM once told a woman on a conference call he was going to plant his seed in her. And then followed it up moments later by telling her she should strap one on. To be a District manager all you need is a high school degree.....In actuality a DM in this company is the equivalent to an assistant manager at a convenience store with a pair of bolt cutters. I'd like to say something positive about the customer interaction. But honestly they are all liars and scum bags with a seldom encounter with a pleasant individual. Apologies for poor sentence structure or grammar, just buzzed this out to get access. This company should be avoided. Should have known when on my interview the manager asked me are you sure you want this job.

There are newer employer reviews for Public Storage
There are newer employer reviews for Public Storage

See Most Recent

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