Public Storage - Going Downhill | Glassdoor
There are newer employer reviews for Public Storage
There are newer employer reviews for Public Storage

See Most Recent

Helpful (1)

"Going Downhill"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Property Manager
Current Employee - Property Manager
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Public Storage part-time (More than 5 years)

Pros

It is a great job for those people who like working alone and enjoy having the freedom to be inside/outside. Must be self motivated.

Cons

I would say the cons (as of late) is the low pay, all of the scripts, never having holidays off (except for the 3 that corp. finds acceptable) and having to wait so long for anything to be fixed. It is also becoming increasingly evident that Public Storage hates families. A couple of examples would be that 1. You can't give a special to someone who has been listed on someone else' paperwork as a contact (family member) and 2. even though the hours of operation seem to be reasonable, if you have young, active children, you are probably not going to be able to go to anything they have going on because you are the only place open. Also, the constant rent raises are ridiculous, for our customers who are not seeing any reason why they should be getting one since they are being told it's due to upkeep of the properties< yet nothing is being done to them anymore.

Advice to Management

Take better care of your employees concerning compensation/bonuses (unattainable @ this point) and give the customers who have been with us for years and are never late some sort of loyalty reward.

Other Employee Reviews for Public Storage

  1. Helpful (1)

    "Disappointing Big-Corporate Profits Mindset"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Public Storage full-time

    Pros

    Stable company, financially profitable, good benefits, accrued time off.

    Cons

    Extremely low 11$/hr pay for extensive duties expected, no time to use time off, flavor of the month type management with constantly changing expectations, extremely micromanaged and dictated on all levels. No real feedback or compromise allowed from employees. 40% employee turnover ratio for company. No room to grow within company if successful.

    Advice to Management

    Listen to feedback and performance improvement ideas from the ground level workers. Maintain positive environment that encourages and rewards success monetarily. Don't demand unrealistic sales goals. Shareholders' wishes should be balanced with employee needs and reality.


  2. Helpful (3)

    ""We Care"....... About Lining Our Pockets!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Public Storage full-time (Less than a year)

    Pros

    The option of a company apartment is a nice pro but good luck getting one.... the waitlist on them is very long! Most of the coworkers are very nice as well.

    Cons

    Ahh..... Where do I start?! Scripts, scripts, scripts and sell, sell, sell. That's all upper management ever says. There are literally 10-15 scripts to memorize.... and yes you will be tested on it and your bonus will depend on it... good luck being one of the 40% that even get a bonus though! Employees are also evaluated monthly on how many customers we can sucker in to buying a ridiculously overpriced lock and boxes. Any local hardware or home improvement store sells the same lock and boxes at a small fraction of the cost. But if we don't sell them, we are disciplined and it goes down in the record so they can ding your bonus. Oh and good luck taking vacation or personal time. Te company has restricted it so that in the summer months it's next to impossible to take a paid vacation with your family. They've "blacked out" several weeks where employees cannot use personal time. The company's we care slogan is totally bogus. Customers are deceived and tricked. Employees are instructed to quote you a low price over the phone and then tack all the extras (lock, insurance, merchandise) on when you get there which brings your move in total to nearly double what we quote you. Long time customers receive rent increases almost every 6 months. It is not uncommon to find a customer paying double or triple the going rate for a unit. It's a total bait and switch operation they have going. And if the manager tells you that break ins and flooding are not a common issue, it is a flat out lie. I've been with the company less than a year and I don't plan on making my one year review! Awful company to work for!

    Advice to Management

    Employees that feel valued will work harder for a company that appreciates them and we as employees would appreciate not violating our consciences everytime we lie to a customer.

There are newer employer reviews for Public Storage
There are newer employer reviews for Public Storage

See Most Recent

Work at Public Storage? Share Your Experiences

Public Storage
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or