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Best decision was to leave - Management are ruthless & self serving - Manager QSuper Employee Review

1.0
Oct 10, 2017
Recommend
CEO approval
Business Outlook

Pros

A lot of the people I worked with over the years were incredibly talented and committed. The member focus made the job at times very rewarding.

Cons

HR & Senior Management Team bringing on friends/personal connections into higher paying roles. Making existing hardworking & loyal staff redundant via ridiculous restructures and replacing with lower paid jobs despite extensive knowledge & experience. Communicating redundancies within 24 hours of them being in effect. Working under a new manager bringing her friends in from previous employment/organisations of which was leaked to staff from an "external acquaintance". Unprofessional and mean behaviour....Managers rewarding bad behaviour, easier to turn a blind eye, playing favourites became the norm. Staff feeling pressured suffering from stress with high workloads. No recongnition for effort. HR FAILING to provide support to individuals unable to cope with demands of work, rapid change and poor processses & systems. ITS BECOME SO DISHEARTENING. I'm happy to see so many good people leave as a result of the mountain of cons and make a better working life for themselves. Everyone I hear from that are still QSuper report they are miserable and I feel for them. It's become so sad. When I started working there many years ago under the former CEO, QSuper had a positive and supportive working culture. Unfortunately that died the day she left.

Explore other reviews about QSuper

1.0
Jun 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Save environment full-off very nice people. If you want to come in, get paid and leave. This is place for you.

Cons

Surrounded by poor performers at all levels from management to subject matter experts. Especially within the IT organization. As someone who likes to learn, achieve and improve in their profession this would be the worst place to work. If you want to take a break from working but get paid, this would be great.

9
2.0
Apr 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible arrangements Great colleagues at same level Work completed for the benefit of members (could see the vision of how changes would improves members super/support) Nice workspace/Good facilities Once you're in, it's very easy to stay

Cons

Shift in leadership and management, changing back to a bit of a boys club. My personal experience is was that bullying wasn't viewed as an issue, being called out by senior managers in reply all emails and meetings was acceptable. Lack of effective communication from top down and across departments, you never really know what's going on with the rest of the business. Frontline and operational staff under a lot of pressure to meet targets and implement new ways of working. Can be difficult to develop out of the Contact Centre, they notoriously refuse to release staff for secondments and permanent roles due to 'business needs' (lack of forward planning for staff attrition). Values on paper are great however they are not truly lived or supported in the work environment. They are buzz words that people use to make it appear like they are living the QSuper way.

11
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