QVC - Customer Service | Glassdoor
There are newer employer reviews for QVC
There are newer employer reviews for QVC

See Most Recent

"Customer Service"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in San Antonio, TX
Former Employee - Customer Service Representative in San Antonio, TX
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at QVC full-time (Less than a year)

Pros

Employee Discount
Full-Time Benefits
Able to be independent when it comes to going on your break and going home. Rather than waiting around for management to tell you can leave.

Cons

Not supportive management. It seems favorites are chosen.
AHT is unrealistic. There are some customers that need a lot of assistance.
Different stories from coaching teachers.
Felt discriminated because of having trouble understanding.

Advice to Management

Understand everyone has different ways of learning according to their brain chemistry.
In order to keep a company making a great financial gain. It's best to spend time with our customers assisting with their needs. Rather than rushing and making them not feel valued.

Other Employee Reviews for QVC

  1. "Select products from receiving area,load or box product for shipping."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Generalist/Machine Operator in Rocky Mount, NC
    Former Employee - Generalist/Machine Operator in Rocky Mount, NC
    Recommends
    Positive Outlook

    I worked at QVC full-time (More than 5 years)

    Pros

    The people around me were good.Having the opportunity to learn the different jobs all thru the warehouse by cross training.

    Cons

    Even though everyone receives company policy handbook.I believe a little more time could be beneficial for better employee understanding of it.

    Advice to Management

    Just keep on believing in QVC standards.


  2. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at QVC full-time (More than a year)

    Pros

    Good job for college or fresh out of highschool

    Cons

    Customer service rep don't get pain enough
    The 10 reliability policy is a complete joke

There are newer employer reviews for QVC
There are newer employer reviews for QVC

See Most Recent

Work at QVC? Share Your Experiences

QVC
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or