Quantum Corporation - Procedures and attitude need to be adjusted towards longevity of the company while still maintaining customer service. | Glassdoor
There are newer employer reviews for Quantum Corporation
There are newer employer reviews for Quantum Corporation

See Most Recent

Helpful (1)

"Procedures and attitude need to be adjusted towards longevity of the company while still maintaining customer service."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Engineer in Englewood, CO
Former Employee - Technical Support Engineer in Englewood, CO
No opinion of CEO

Pros

The best reason to work for Quantum Corporation is the advancement opportunity is available if you do have the talent. There was not as much educational degree bureaucracy here compared to other places. They still valued education and offered a $5,000 reimbursement for education related to working for Quantum, which would of course help you advance there as well as other places.

Cons

Management across the organization seemed to drive behavior which was not necessarily supportive of those who wish to do the job correctly. If you have a good work ethic and want to do things correctly, this cultural behavior makes it hard to see through the game and feel as though you are doing the right thing even when you are doing the right thing.

Advice to Management

Advice to upper management would be to properly enforce Service Level Agreements to customers. Less money would be lost this way. Also, choose vendors who do not rip you off when reworking your refurbished equipment. There are many cases where a product was sent out for replacement, and had the same defect it was supposed to be refurbished for. Keep on the same track with employee relations and strengthen values there, it seems to be on the right track. Give more support to those who are truly doing the job correctly, and start tracking metrics correctly. Correct metrics will automatically drive the correct behavior. Do the research and try to figure out what the data is really telling you.

Other Employee Reviews for Quantum Corporation

  1. "Good company, good experience and team atmosphere!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Seattle, WA
    Current Employee - Sales Representative in Seattle, WA
    Recommends
    No opinion of CEO

    Pros

    Everyone works together well to achieve common goal of being profitable company. Company understands flexibility of working remotely which can be awesome, but conversely can be a bad thing as you are expected to work extra hours occasionally. Good mid - level management support and leadership.

    Cons

    Inside Sales team is looked down upon from upper management and field reps. Compensation team is a complete mess. More often than not you get delayed on commission payments due to finance not having sufficient system for proper credit.

    Advice to Management

    Management should look into taking care of sales employees and hiring better outside reps. Too much turnover due to lack of extra incentive pay for the inside sales team, and field reps get put on pedestal from executives.


  2. Helpful (1)

    "Just about average"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Ok work life balance
    - Avg pay

    Cons

    - Lots of turnover
    - Below avg benefits

    Advice to Management

    Get the stock price up!

There are newer employer reviews for Quantum Corporation
There are newer employer reviews for Quantum Corporation

See Most Recent

Work at Quantum Corporation? Share Your Experiences

Quantum Corporation
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or