Quest Diagnostics - great company | Glassdoor
There are newer employer reviews for Quest Diagnostics
There are newer employer reviews for Quest Diagnostics

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"great company"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Phlebotomist in Tampa, FL
Current Employee - Phlebotomist in Tampa, FL
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Quest Diagnostics full-time (More than a year)

Pros

friendly environment, good salary, good parking , great company

Cons

late hours, a lot of patients, lot of work

Other Employee Reviews for Quest Diagnostics

  1. "Quest Diagnostics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phlebotomist in Sparta, TN
    Current Employee - Phlebotomist in Sparta, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than a year)

    Pros

    Quest has great benefits and decent pay for a phlebotomy job. Never had an issue with the company and have been great to work for so far.

    Cons

    There is so much corporate training for all the little things that an international company must cover itself for. Most of it is useless to the job you're to perform.


  2. "Unrealistic expectations, very demanding, mandatory overtime or you get written up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teleinterviewer I in Lees Summit, MO
    Former Employee - Teleinterviewer I in Lees Summit, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Quest Diagnostics part-time (Less than a year)

    Pros

    Good pay compared to similar positions and nice to be able to work at home, everything provided by company except headset

    Cons

    Quality reviews are almost impossible to pass. Passing is 90 but if you forget to document just one little thing said by applicant, just ONE THING, 10 points are deducted and if you forgot to verify something in demographics or interrupt applicant or cough or sniffle without muting microphone that's another 1 to 2 points, so too bad you FAIL. Everything you do not document is 10 points each. Need to document everything said by applicant verbatim yet not enough space to type everything so need to copy and paste and the end and find room for this information to fit which is very time consuming BUT only have 1-3 minutes after each call to clean up order and make everything perfect. Told not to let applicant ramble but if you interrupt an applicant you get point deducted on quality. Unrealistic expectations. Revolving door at this company. They are ALWAYS hiring. I stuck it out for almost 1 year but just couldn't take it anymore. Rules always changing. Supervisors and group leads seem to have different policies and rules because you get a different answer depending on who you ask so impossible to know what is truly correct procedure.

    Advice to Management

    If you want EVERYTHING documented verbatim then you need to update program so there is unlimited space to type. Keep in mind we are humans, not robots. It is almost impossible to type everything verbatim without using shorthand or a special machine such as what stenographers use. You want everything perfect but allow almost no time for review or corrections. Set some realistic expectations and maybe you will be able to keep your employees.

There are newer employer reviews for Quest Diagnostics
There are newer employer reviews for Quest Diagnostics

See Most Recent

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