Quidsi - Terrible, awful place to work unless you are a clown by trade. | Glassdoor
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There are newer employer reviews for Quidsi

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Helpful (11)

"Terrible, awful place to work unless you are a clown by trade."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Disapproves of CEO

Pros

The company tosses silly little incentives your way such as free snacks, games etc to keep you in line. Fun atmosphere.

Cons

As a customer care representative, you will be treated not like a valued member of the team, but a disposable Quidsi commodity. Just about every week there is an “Announcement” email from HR notifying the remaining employees that so and so is no long employed here and that they are “wish[ed] well in their future endeavors.” Management pretends to care about you, but in reality is a team of actors who are just out to make sure you don’t expend your 18 month Quidsi shelf life. You have to be an animated, overly enthusiastic clown to even be recognized as a person here. Soon after being hired you will begin to recognize that this position is far from how it was advertised.
You are not getting anywhere in this company, certainly not out of customer care unless you yield from an ivy league college and you are under the age of 30. In fact, prior to Quidsi being acquired by Amazon, the company description that accompanied its online job postings read something along the lines of “we are a team of young, enthusiastic individuals.” Isn’t that age discrimination? Even so, this is just one of the company’s many hidden pitfalls.
Perhaps you’re reading this and saying, “but I graduated from a top 50 university and I have a Masters degree in my field, certainly I can be an asset to Quidsi!” Nope. Sorry. That will get you nowhere as far as HR is concerned. This company does not practice equal opportunity hiring. The African Americans and Hispanics are corralled into Customer Care no matter what qualifications they may possess, with no chance of moving up in the company. Yes, even with a Masters Degree in Merchandising, if you are African American, you are automatically tossed into Customer Care while someone of a different race, hailing from community college enjoys the benefits of a full time merchandising position, a normal schedule and a sense of self worth.
 As a Customer Care Representative, if you express interest in moving to other departments/positions, management and HR will interpret this as dissatisfaction with your job. They will then scrape up some seemingly unrelated reason to fire you.
In customer care, you are hired for a specific schedule which will include weekends and evenings. You are promised the opportunity to change your schedule after 6 months, but if your manager favors you, you can bypass the red tape and score a better schedule sooner.
 Representatives are encouraged to report gossip about other employees to management. On the same token, management is constantly fishing for information about employees in order to determine who may be dissatisfied with their position. It is not long before a hardworking rep is shuffled out of the Quidsi doors because of something that was perceived and then whispered to a manager.
You are judged, not by your skills and abilities, but the depth with which you can regurgitate the phrase ‘I’m so sorry your order was late.” without sounding robotic. If only the customer on the other end of the phone knew that with every word you utter, you have the gun of unemployment pressed against your head. You do not have an assigned seat or your own space to keep your belongings. If you leave something in your workspace after your leave your shift, it will either get trashed by management or stolen by other employees. If you say something about it to management, this will be interpreted as insubordination and you will become another Quidsi casualty…for something completely unrelated of course. It’s best to keep quiet altogether around these parts.

In reality, there is not enough space for all of Customer Care, they overhire and execute Quidsi cleansings from time to time.

Other Employee Reviews for Quidsi

  1. "it's okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web/Graphic Designer in Gurgaon, Haryana (India)
    Current Employee - Web/Graphic Designer in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good working culture for all the employees

    Cons

    working hours are more in this company

    Advice to Management

    good


  2. Helpful (3)

    "Don't let the fun culture fool you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Quidsi full-time

    Pros

    -The people you work with are truly unique and fun
    -The office likes to have fun with competitions and planned sports activities

    Cons

    -The work that you do counts next to nothing if you want to advance
    -Management has it in their heads that degrees from ivy schools are the way to go. If you don't have one then good luck trying to get an interview.
    -The office is like high school all over again. Lots of drama and the more popular you are in the office the more you're probably going to advance.
    -The pay is not enough since management keeps adding responsibilities without adding to your pay
    -The work is sometimes mind-numbing and repetitive
    -Temps are overworked and exhausted. Once they see you're used up you'll be replaced and the process happens all over again

    Advice to Management

    -Notice talent when it's presented to you

There are newer employer reviews for Quidsi
There are newer employer reviews for Quidsi

See Most Recent

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