Quidsi - Terrible, awful place to work unless you are a clown by trade. | Glassdoor
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There are newer employer reviews for Quidsi

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Helpful (11)

"Terrible, awful place to work unless you are a clown by trade."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Disapproves of CEO

Pros

The company tosses silly little incentives your way such as free snacks, games etc to keep you in line. Fun atmosphere.

Cons

As a customer care representative, you will be treated not like a valued member of the team, but a disposable Quidsi commodity. Just about every week there is an “Announcement” email from HR notifying the remaining employees that so and so is no long employed here and that they are “wish[ed] well in their future endeavors.” Management pretends to care about you, but in reality is a team of actors who are just out to make sure you don’t expend your 18 month Quidsi shelf life. You have to be an animated, overly enthusiastic clown to even be recognized as a person here. Soon after being hired you will begin to recognize that this position is far from how it was advertised.
You are not getting anywhere in this company, certainly not out of customer care unless you yield from an ivy league college and you are under the age of 30. In fact, prior to Quidsi being acquired by Amazon, the company description that accompanied its online job postings read something along the lines of “we are a team of young, enthusiastic individuals.” Isn’t that age discrimination? Even so, this is just one of the company’s many hidden pitfalls.
Perhaps you’re reading this and saying, “but I graduated from a top 50 university and I have a Masters degree in my field, certainly I can be an asset to Quidsi!” Nope. Sorry. That will get you nowhere as far as HR is concerned. This company does not practice equal opportunity hiring. The African Americans and Hispanics are corralled into Customer Care no matter what qualifications they may possess, with no chance of moving up in the company. Yes, even with a Masters Degree in Merchandising, if you are African American, you are automatically tossed into Customer Care while someone of a different race, hailing from community college enjoys the benefits of a full time merchandising position, a normal schedule and a sense of self worth.
 As a Customer Care Representative, if you express interest in moving to other departments/positions, management and HR will interpret this as dissatisfaction with your job. They will then scrape up some seemingly unrelated reason to fire you.
In customer care, you are hired for a specific schedule which will include weekends and evenings. You are promised the opportunity to change your schedule after 6 months, but if your manager favors you, you can bypass the red tape and score a better schedule sooner.
 Representatives are encouraged to report gossip about other employees to management. On the same token, management is constantly fishing for information about employees in order to determine who may be dissatisfied with their position. It is not long before a hardworking rep is shuffled out of the Quidsi doors because of something that was perceived and then whispered to a manager.
You are judged, not by your skills and abilities, but the depth with which you can regurgitate the phrase ‘I’m so sorry your order was late.” without sounding robotic. If only the customer on the other end of the phone knew that with every word you utter, you have the gun of unemployment pressed against your head. You do not have an assigned seat or your own space to keep your belongings. If you leave something in your workspace after your leave your shift, it will either get trashed by management or stolen by other employees. If you say something about it to management, this will be interpreted as insubordination and you will become another Quidsi casualty…for something completely unrelated of course. It’s best to keep quiet altogether around these parts.

In reality, there is not enough space for all of Customer Care, they overhire and execute Quidsi cleansings from time to time.

Other Employee Reviews for Quidsi

  1. Helpful (9)

    "If you are smart and talented (and want a life outside of work) look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager/Director Merchandising in Jersey City, NJ
    Former Employee - Manager/Director Merchandising in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Quidsi full-time (More than 3 years)

    Pros

    Well-stocked kitchen
    Nice view of the Hudson

    Cons

    Very high turnover due to:
    Senior management who doesn't communicate down well, and then later places the blame on those subordinates
    More emphasis placed on where your degree is from (Ivy) rather than if you are smart or likable to work with
    Too many in senior management positions who have a chip on their shoulder
    Sweatshop hours - no work/life balance - try to leave work before 6pm (to go and work at home) and get the stink eye

    Advice to Management

    Stop hiring/promoting people who are miserable people


  2. Helpful (3)

    "Excellent employer and place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ

    I worked at Quidsi (More than a year)

    Pros

    Great culture, great people and great customer service. An environment where you are surrounded by smart, dedicated and passionate people who are customer focused. People work hard but there is a strong sense of fun. The senior executive team shows its appreciation in multiple ways. I was amazed at the number of negative comments posted since it is one of the best companies I have worked for.

    Cons

    If you are working on a launch of a new business it can be very demanding in terms of hours as you ramp up.

    Advice to Management

    As part of a larger organization, amazon, and as they grow larger you hope they do not lose their culture. Besides having great people, what makes quidsi fun is the lack of bureaucracy, autonomy it gives it's people and it's willingness to take risks.

There are newer employer reviews for Quidsi
There are newer employer reviews for Quidsi

See Most Recent

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