QuintilesIMS - Company might be strong, but IT is highly dysfunctional | Glassdoor
There are newer employer reviews for QuintilesIMS
There are newer employer reviews for QuintilesIMS

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Helpful (3)

"Company might be strong, but IT is highly dysfunctional"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - IT Engineer in Research Triangle Park, NC
Current Employee - IT Engineer in Research Triangle Park, NC
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at QuintilesIMS full-time (More than 5 years)

Pros

Good benefits. Bonuses have been strong the last several years. Company seems to be in a sweet-spot in the industry as we have no shortage of customers & contracts.

Cons

IT is micro-managed, e.g. travel approval only from VP (domestic) or CIO (int'l). Budgets are a joke. Money flows freely (wastefully even) in some areas and sparsely in others that really need it. Then when we're over budget in Q3 of each year (no surprise) all departments tighten up to make up the slack. Management is top-heavy. (How many Directors and Senior Directors and Vice Presidents does one IT shop really need?) Employees are expected to work long hours. Jobs are being shifted to India. Recognition is doled out sporadically and un-uniformly. Great work in some areas is completely overlooked because our CIO doesn't care about those areas while mediocre work (at best) is praised in other areas because the CIO promised version.next of some development project (despite the fact that the promised feature list has shrunk and dwindled simply to meet arbitrary timelines).

Advice to Management

Trust your employees to make decisions for themselves, or get better employees. Don't be a bottleneck to success. Have a more holistic vision of IT on the whole (instead of tunnel vision focusing on your pet projects). Take care of your employees.

Other Employee Reviews for QuintilesIMS

  1. Helpful (1)

    "Feels like I work with people that care about me as Family would, Love, Love, Love it here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst II in Research Triangle Park, NC
    Current Employee - Financial Analyst II in Research Triangle Park, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QuintilesIMS full-time (More than 10 years)

    Pros

    Benefits are Awesome, Work/Life balance, Trustworthy Employees, Team Work, Trust Worthy Management. Huge amount of Support overall.

    Cons

    Would like Salaries to be more comparable to other companies. More up to date programs and computers.

    Advice to Management

    Better understand the jobs that your direct reports perform so you can evaluate them more fairly for Performance Reviews.


  2. Helpful (5)

    "Marietta location- Project Services is not a good place to work right now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Marietta, GA
    Current Employee - Project Manager in Marietta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at QuintilesIMS full-time (More than a year)

    Pros

    - Great benefits (vision, dental, medical, onsite gym & cafeteria)
    - Generally, co-workers are friendly
    - Potential to move within departments or advance relatively feasible
    - Ability to telework 1 day/wk after a year at certain pay grades
    - Work itself is interesting

    Cons

    These comments are specific to Project Services department and not indicative of all other departments...
    - Workload is unrealistic and not sustainable. Most salaried project services employees (project manager, set-up manager, senior project coordinator, setup specialist) work 50-60hrs/wk just to stay afloat. There is no such thing as being ahead- or even caught up
    -Poor work-life balance. Compared with other locations of Quintiles (70%), Project Services is ~45% satisfaction. Morale is not good...35% turnover rate...People are either quitting or getting fired because they can't work the ~50-60 hours needed. Most employees are actively looking for new jobs or trying to switch to another department
    - Extremely steep learning curve (roughly 6 months). Training is given, but it is not consistent or comprehensive. If you do not get a mentor, or get a poor mentor, you will be unlikely to succeed unless you are extremely proactive in reaching out to other coworkers within your first month. By 5 weeks, you have so many studies and so much work that finding time for additional mentoring or training is almost impossible
    -Too many systems for employees to learn (Lotus Notes, QLIMS, QLIMS2000, NewLIMS) and work with on a daily basis.
    - Lack of experience in the employees- 50% of department (150 people total in project services) are newer than 6 months. Lots of errors being made due to inexperience or to being over-worked. Often difficult to find someone who can answer your questions on how to do something correctly.
    - Employees asking for a reduced workload to help balance work-life are told that "there is no one to give the work to". So, more people quit, and the remaining people have to carry an even heavier load...which in turn causes more people to quit or get fired. It is a vicious cycle that keeps repeating
    - Too many studies, too many different people on a study team. Most project coordinators monitor about 30-40 studies and report to ~10-12 different project managers. Project managers have to "bribe" their project coordinators with food and gifts to make sure their studies take priority over other project manager's. Most project managers have about 20-25 studies. Most studies take 2-7 hours/week to properly manage...you do the math on how there could ever be a 40 hr work week!!!

    Advice to Management

    Let's hope Tom Pike and maybe a new Project Services Director will help improve the situation. Current management- while generally great people- have not been able to be proactive- only reactive...You have to be ahead of the curve, not chasing the crowd.


There are newer employer reviews for QuintilesIMS
There are newer employer reviews for QuintilesIMS

See Most Recent

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