RAINN - Management micromanages the hotline room | Glassdoor
  1. Helpful (6)

    "Management micromanages the hotline room"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hotline Staffer 
    Doesn't Recommend
    Negative Outlook

    I worked at RAINN part-time

    Pros

    All the hotline staffers care about supporting survivors, and everyone is dedicated to helping everyone else out on their chats. My years here meant a lot to me and I was sad to leave.

    Cons

    There is massive turnover due entirely to management who focuses on ways to criticize the staff and not ways to improve the hotline room. The criticism is very subjective, not everyone is held to the same standards. I saw management take personal phone calls, run errands, and watch videos on YouTube, and when a hotline staffer takes a minute to check their phone while waiting for the next crisis call, they're... immediately scolded at. The benefits are terrible. You barely accrue vacation or sick leave, and you're guilt-tripped for taking a day off because you're exhausted.

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    Advice to Management

    APPRECIATE YOUR HOTLINE STAFF. Instead of trying to find something to criticize us for, think about ways to better our high stress shifts. We've given feedback so many times for why we're all leaving. Listen to the feedback you're getting and incorporate that. Ignoring us and just treating us like kids will lead to more turnover which directly affects the services provided by the online hotline.

    RAINN2017-09-24

Other Employee Reviews

  1. "Great people & fulfilling work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Former Employee - SHL Helpline Staffer 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at RAINN part-time for more than a year

    Pros

    Staff is hardworking, passionate, and fun. I looked forward to going into the office to be around colleagues. Family-like environment. Loved leadership's attention to self-care and the risk of secondary trauma- provided lots of supportive resources and protocol to manage the nature of the work.

    Cons

    This type of work can cause burnout if you're not diligent about self-care and work/life balance.

    RAINN2019-08-01
  2. "DoD Safe Helpline Staffer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - DoD Safe Helpline Staffer 
    Recommends

    I have been working at RAINN part-time for less than a year

    Pros

    Great place to work. Teaches you team-work and empathy.

    Cons

    Management that is above the managers you work with every day. Some of the rules are inconsistent and not taught to you.

    RAINN2019-07-08

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