RAINN - Could be a great fit, but not if you value fairness and transparency. | Glassdoor
  1. Helpful (5)

    "Could be a great fit, but not if you value fairness and transparency."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - NSAH 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RAINN full-time

    Pros

    This is a great job for working moms, students, and young professionals looking for new skills and extra cash. Also a great place for survivors or loved ones to work. The hotline staffers and volunteers are caring, respectful, and a pleasure to work with. RAINN does really good work for people in need and the world knows it. If you're looking to find 'your people', this could be the place. For the most part, there... are lovable shift managers and shift leads that focus on supporting their teams and leading them towards success, not the other way around.

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    Cons

    You can like this job, as long as you avoid the unnecessary interpersonal drama of the week (or just get left out as remote staffers can be). Chances are someone burnt out or self-serving will drag you under the bus at some point anyway. Office politics run this hotline as much as upper management does. Cross your fingers and hope you're not the target that week. Ask yourself if you even know most of the... leadership's screen name. Ask yourself if you repeating the magic words 'self-care' enough qualifies as leadership demonstrating emotional intelligence. Ask yourself what that does for morale. Things change suddenly. If one person says A, another thinks it's B, and both are unsure what is 'current'. That is not a shift managers' fault. Playing catch-up gets exhausting. Rules aren't applied equally among staff (i.e. eligibility for raises, staff interested in changing their shift times or days, monthly check-ins, disciplinary action, personal cellphone use, etc.).

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    Advice to Management

    Try not being so passive aggressive to those 'below' you. Resolving conflict is more than placating certain staff at the expense of being petty towards others. Most times the issue has to do with personality differences and not performance. Try to model the same trauma-informed, culturally-informed communication as management, that the staffers are expected to apply with visitors. Get advice from different... experts on federal grant writing to show you how to calculate and justify budgets that reflect personnel costs using current local wage data... plus merit increases... plus training and process evaluation costs, etc...so someday you can actually pay all your hotline staff as they deserve to be paid for the wonderful and difficult work they do.

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    RAINN2019-04-05

Other Employee Reviews

  1. "Great people & fulfilling work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Former Employee - SHL Helpline Staffer 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at RAINN part-time for more than a year

    Pros

    Staff is hardworking, passionate, and fun. I looked forward to going into the office to be around colleagues. Family-like environment. Loved leadership's attention to self-care and the risk of secondary trauma- provided lots of supportive resources and protocol to manage the nature of the work.

    Cons

    This type of work can cause burnout if you're not diligent about self-care and work/life balance.

    RAINN2019-08-01
  2. "DoD Safe Helpline Staffer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - DoD Safe Helpline Staffer 
    Recommends

    I have been working at RAINN part-time for less than a year

    Pros

    Great place to work. Teaches you team-work and empathy.

    Cons

    Management that is above the managers you work with every day. Some of the rules are inconsistent and not taught to you.

    RAINN2019-07-08

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