RBC - customer service representative | Glassdoor
There are newer employer reviews for RBC
There are newer employer reviews for RBC

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"customer service representative"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Montreal, QC (Canada)
Former Employee - Customer Service Representative in Montreal, QC (Canada)
Recommends
Approves of CEO

I worked at RBC part-time (More than a year)

Pros

great benefits, salary, culture, well structured, friendly

Cons

stress
sales pressure
slow growth process
more sales pressure
overall not so bad

Other Employee Reviews for RBC

  1. Helpful (1)

    "Political and unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst
    Current Employee - Credit Analyst
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at RBC full-time (More than a year)

    Pros

    Decent work hours
    Senior staff are relatively approachable

    Cons

    Internal politics
    Middle managers are often out of control
    HR staff are not very efficient (in terms of helping with internal transfers)
    Canadian employees seems to be enjoying better benefits and more transparency in terms of promotion/bonus/etc.

    Advice to Management

    Promote transparency
    Better internal recruitment
    Invest in new HR teams


  2. "Great plusses, but great minuses as well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RBC full-time (More than 10 years)

    Pros

    RBC is a great company to work at from a benefits and fairness to the employee perspective. In general, the pay and workload is fair and I genuinely liked working there

    Cons

    Overall strategy from the top down is a disaster. Senior management hires consultants to hide their own futility and the result was a sale to PNC Bank. Too bad.

    Advice to Management

    Stop hiring consultants. If you don't know what to do, resign and let someone who does have a go.

There are newer employer reviews for RBC
There are newer employer reviews for RBC

See Most Recent

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