RBC - Client first? More like RBC first, client last | Glassdoor
There are newer employer reviews for RBC
There are newer employer reviews for RBC

See Most Recent

Helpful (2)

"Client first? More like RBC first, client last"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Services Representative in Mississauga, ON (Canada)
Former Employee - Customer Services Representative in Mississauga, ON (Canada)

I worked at RBC full-time (More than a year)

Pros

Decent cafeteria Nice building Free parking

Cons

Those who screw over clients are rewarded for having better stats

Other Employee Reviews for RBC

  1. Helpful (3)

    "not what it looks like from the outside"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Technical Analyst in London, England (UK)
    Current Contractor - Technical Analyst in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at RBC as a contractor (Less than a year)

    Pros

    some nice people work there who are helpful and hard working. the hours are reasonable for a bank and the package can be lucrative....when you get paid.

    Cons

    clearly a small bank that happens to find itself being a big bank due to circumstances. the process and management and technology are not becoming of a large investment bank and are not as good or mature as numerous other long established american/german/japanese banks i have been at.

    the process is ad-hoc and undocumented. payroll and timesheets sign offs are tardy and appear not to be given any importance judging by the 2 months they decided not to pay me. not had that situation arise in any other bank. processes can spawn into ridiculous self serving bureacracies, but they can be helpful as well and make things run better in a lot of cases.

    tech is woefully out of date. windows xp on the desktop is bad enough but office 2003!. its 2012. what have you been doing for the last decade?. tech is important to the business. not sure they quite realise that. they do have some good techies but they appear to be hamstrung by what they have to work with and support.

    why does every man and his dog need to be included on every email?. i was getting upward of 500 emails a day of which fewer than 30 were for me. everyone seems to be ass covering and wanting to appear busy. its also a symptom of the lack of process and documentation. you get included on all kinds of random things, on the off chance that you might have to do something related to it or might know something about it. 3 months in my mailbox was 2.1GB. ridiculous. i worked at a company for 8 years and my mailbox was 600MB at the end, and i thought that was big.

    Advice to Management

    get some help from people that have done this before. just because you didnt ask for a goverment bail out does not mean you have things working smoothly. organise things better.


  2. "Great company to have on your resume"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON (Canada)
    Current Employee - Account Manager in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at RBC full-time (Less than a year)

    Pros

    rbc brand name, good benefits

    Cons

    more sales oriented than service

    Advice to Management

    its not about units only.

There are newer employer reviews for RBC
There are newer employer reviews for RBC

See Most Recent

Work at RBC? Share Your Experiences

RBC
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or